CSR Operations Lead & Performance Coach

Confidential Jobs; Quezon City; On-site; PHP 391,000 - 580,000; Full time

Job summary

Confidential Jobs is seeking a Team Leader to manage a team of Customer Service Representatives in a call center environment in Metro Manila. You will coach, monitor performance, and drive improvements to meet client targets and service levels.

Responsibilities include planning, feedback, reports, and escalation handling to ensure optimal team output and profitability. Previous HR/payroll familiarity is a plus.

Qualifications

• Experience leading a customer service team.
• Strong coaching and mentoring abilities.
• Familiar with performance metrics and reporting.

Responsibilities

• Lead and manage a team of CSRs to meet call center service standards.
• Monitor and coach agents to achieve daily, weekly, and monthly targets.
• Conduct performance feedback and training sessions.
• Prepare performance reports and ensure accuracy of payroll-related tasks.

Job description

Confidential Jobs is seeking a Team Leader to manage a team of Customer Service Representatives in a call center environment in Metro Manila. You will coach, monitor performance, and drive improvements to meet client targets and service levels.

Responsibilities include planning, feedback, reports, and escalation handling to ensure optimal team output and profitability. Previous HR/payroll familiarity is a plus.