CSR- Non voice and Voice ( Work on Site )

Crescendo Staffing and Business Consulting Inc.; Quezon City; Hybrid; PHP 400,000 - 600,000; Full time

Job summary

A staffing and business consulting firm is seeking customer service representatives in Quezon City, Philippines. The role involves providing exceptional service through various channels and assisting customers with inquiries and issues. Ideal candidates are expected to have good communication skills and be adaptable in a fast-paced environment. Flexible work hours with possible remote options are offered.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Provide exceptional customer service through voice and non-voice channels.
• Assist customers with inquiries, issues, and product information via phone and email.
• Document customer interactions in the company database and track resolutions.

Skills

Strong communication skills

Ability to work in a fast-paced environment

Education

High school diploma or equivalent

Job description

• Provide exceptional customer service through both voice and non-voice channels.
• Assist customers with inquiries, issues, and product information via phone and email.
• Maintain a positive attitude while handling customer complaints and feedback.
• Document customer interactions in the company database and track resolutions.
• Collaborate with team members to enhance the overall customer experience.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: 0-2 years (entry-level positions available).
• Skills and Competencies: Strong communication skills, both verbal and written.
• Qualities and Traits: Ability to work in a fast-paced environment and handle multiple tasks.
• Responsibilities and Duties: Willingness to learn new processes and handle training when needed.
• Working Conditions: Flexible work hours, with potential for remote work options.