CSR - No BPO experience required - Up to Php16k

Metacom Careers; Davao City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading customer service provider in Davao City is looking for candidates for a customer service role. Responsibilities include handling inquiries about financial products and providing support on billing issues. Candidates should have good communication skills and a high school diploma, with no prior BPO experience needed. The position offers various benefits including medical insurance, paid leaves, and a rice allowance.

Benefits

Free Medical Insurance upon regularization

Insurance Coverage Starting Day 1

Government Mandated Benefit

Up to 13th Month Pay

Night Differential Pay

Rice Allowance

Paid Leaves

Holiday and OT Pay

Mental Wellness Program Starting Day 1

Qualifications

• No BPO experience required.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Handle customer inquiries related to credit cards, loans, banking transactions, and account information.
• Document all customer interactions and transactions in the system accurately.
• Deliver professional and courteous service to promote customer trust and satisfaction.

Skills

Good communication skills

Education

High School (Old Curriculum) or ALS Graduate

Job description

Job Responsibilities

• Handle customer inquiries related to credit cards, loans, banking transactions, and account information.
• Process payments, verify account details, and assist with billing or transaction issues.
• Provide accurate information about financial products and services.
• Investigate and resolve discrepancies or disputes in customer accounts.
• Ensure compliance with company policies and financial regulations during all interactions.
• Maintain confidentiality and security of sensitive customer information.
• Document all customer interactions and transactions in the system accurately.
• Meet key performance metrics such as quality scores, customer satisfaction, and handling time.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Deliver professional and courteous service to promote customer trust and satisfaction.

What We Offer

• Free Medical Insurance upon regularization (with incl of common law partners)
• Insurance Coverage Starting Day 1
• Government Mandated Benefit
• Up to 13th Month Pay
• Up to PHP 16500
• HMO
• Night Differential Pay
• Rice Allowance
• Paid Leaves
• Holiday and OT Pay
• Mental Wellness Program Starting Day 1

Qualifications

• No BPO experience required
• High School (Old Curriculum) or ALS Graduate
• Good communication skills
• Willing to work onsite and on shifting schedules

Start your career with us and grow with a company that values you!