CSR Music Expert (Customer Service)

Metacom Business Process Outsourcing Solution Inc.; Taguig; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading outsourcing solutions provider is seeking a Customer Service Representative (CSR) – Music Expert in Taguig, Philippines. The ideal candidate should have a strong background in customer service and music-related expertise. Responsibilities include assisting users with inquiries about music rights, metadata, and technical issues, and ensuring professional case documentation. Preferred qualifications include BPO experience and 2 years in music-related fields. This role offers a dynamic environment in the music industry.

Qualifications

• Preferably with BPO background.
• At least 2 years of experience in IT Helpdesk, Service Desk, or Technical Support.
• At least 2 years of experience in music-related fields.

Responsibilities

• Provide expert support to users on music-related inquiries.
• Assist with concerns involving music rights and distribution.
• Document cases properly and ensure professional resolution.

Skills

Customer service excellence

Strong music-related expertise

Effective communication

Technical troubleshooting

Education

Completed 2 years in college (Music-related)

1 year of formal musical study

Job description

We’re looking for a Customer Service Representative (CSR) – Music Expert who can provide knowledgeable support to music professionals, streaming users, and partners. This role requires both customer service excellence and strong music-related expertise.

You will handle inquiries related to music content, rights, metadata, platform guidelines, and technical concerns—ensuring accurate, timely, and professional assistance.

• Provide expert support to users, artists, and partners on music-related inquiries.
• Assist with concerns involving music rights, metadata, licensing, distribution, or publishing.
• Communicate effectively with music labels, publishers, management teams, and creators.
• Handle account issues, platform concerns, and policy clarifications.
• Work with internal tools to review, update, or validate music-related data.
• Troubleshoot basic technical issues, especially for those with IT or Helpdesk background.
• Ensure cases are documented properly and resolved professionally.
• Collaborate with cross-functional teams for escalations and process improvements.

Qualifications

BPO Experience:

• Preferably with BPO background.
• Advantage if you have at least 2 years’ experience in IT Helpdesk, Service Desk, or Technical Support.

Music Industry Experience:

• At least 2 years of experience in music-related fields such as:
• Music label
• Publishing
• Artist management
• Production
• Distribution

Educational Background:

• Completed 2 years in college with no back subjects, preferably in: Music, Sound Recording Technology, Sound Design, Musicology, Music Theory & Composition
• OR at least 1 year of formal musical study in disciplines such as: Instrument or vocal performance, Composition, Music theory, Sound recording technology

Preferred Skills:

• Experience with streaming platforms is a plus
• Knowledge in music data management, cataloging, or digital distribution is preferred
• Strong communication skills and customer-oriented mindset