CRM Insights Analyst - Hybrid, Morning Shift

Our Clients; Taguig; Hybrid; PHP 600,000 - 800,000; Full time

Job summary

Our Clients in Taguig is seeking a CRM Analytics Analyst to support data-driven decision-making across customer lifecycle and retention initiatives. This role involves performing analytics, transforming raw data into insights, and supporting CRM strategies to enhance customer engagement and retention.

The ideal candidate will have 2–3 years of experience in analytics and a strong understanding of performance metrics. Proficiency in SQL and experience with Power BI are essential, along with excellent communication skills.

Qualifications

• Minimum 2–3 years of experience in analytics, business intelligence, CRM analytics, or related functions.
• Experience handling end-to-end analytics projects is preferred.
• Strong understanding of customer or business performance metrics.

Responsibilities

• Perform end-to-end analytics, including data extraction, validation, and insight generation.
• Analyze customer behavior and retention metrics.
• Develop dashboards and visualizations to monitor CRM performance.

Skills

SQL

Power BI

Python

Analytical skills

Communication skills

Job description

Our Clients in Taguig is seeking a CRM Analytics Analyst to support data-driven decision-making across customer lifecycle and retention initiatives. This role involves performing analytics, transforming raw data into insights, and supporting CRM strategies to enhance customer engagement and retention.

The ideal candidate will have 2–3 years of experience in analytics and a strong understanding of performance metrics. Proficiency in SQL and experience with Power BI are essential, along with excellent communication skills.