CRM Experts

NESTLE BUSINESS SERVICES AOA INC; Metro Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading consumer goods company in Metro Manila is hiring a CRM Expert to enhance customer relationship strategies. This full-time role involves analyzing customer data to drive marketing initiatives, executing digital campaigns, and optimizing CRM programs. Ideal candidates have experience in CRM, strong analytical skills, and a Bachelor’s degree in marketing or business. The company offers a supportive work environment, competitive salary, and professional development opportunities.

Benefits

Comprehensive health insurance

Generous leave entitlements

Opportunities for professional development

Flexible working arrangements

Qualifications

• Experience in a CRM or digital marketing role, preferably in consumer goods or retail.
• Strong understanding of customer segmentation and campaign management principles.
• Ability to translate data into actionable insights.

Responsibilities

• Analyse customer data to identify marketing opportunities.
• Design and execute digital marketing campaigns.
• Collaborate with teams to optimise CRM programs.
• Monitor and report on CRM activity performance.
• Stay updated with industry CRM trends.

Skills

CRM experience

Data analysis

Campaign management

Creative skills

Communication skills

Education

Bachelor’s degree in marketing or business

Tools

Salesforce

HubSpot

Marketo

Job description

About the role

This is an exciting opportunity to join the dynamic team at NESTLE BUSINESS SERVICES AOA INC' as a CRM Expert. In this full-time position based in Metro Manila, you will play a crucial role in developing and implementing tailored customer relationship management (CRM) strategies to drive engagement and loyalty for the company's diverse portfolio of brands.

What you'll be doing

1. Analyse customer data and behaviour to identify opportunities for targeted marketing campaigns and CRM initiatives
2. Design and execute engaging email, social media, and other digital marketing campaigns to foster stronger connections with customers
3. Collaborate with cross-functional teams to develop and optimise CRM programs that align with broader marketing and business objectives
4. Monitor and report on the performance of CRM activities, using insights to continually refine and improve strategies
5. Stay up-to-date with industry trends and best practices in CRM, making recommendations to enhance the customer experience
6. Contribute to the development of CRM tools, templates, and training to build internal capabilities

What we're looking for

1. Proven experience in a CRM or digital marketing role, preferably within the consumer goods or retail sector
2. Excellent understanding of customer segmentation, data analysis, and campaign management principles
3. Strong creative and analytical skills, with the ability to translate data into actionable insights
4. Proficiency in using CRM and marketing automation platforms, such as Salesforce, HubSpot, or Marketo
5. Effective communication and collaboration skills, with the ability to work cross-functionally
6. Bachelor’s degree in marketing, business, or a related field

What we offer

At NESTLE BUSINESS SERVICES AOA INC', we are committed to providing an engaging and supportive work environment that enables our employees to thrive. In addition to a competitive salary and bonus structure, you'll enjoy a range of benefits, including comprehensive health insurance, generous leave entitlements, and opportunities for professional development and career advancement. We also prioritise work-life balance, offering flexible working arrangements to help you manage your responsibilities both in and out of the office.

About us

NESTLE BUSINESS SERVICES AOA INC' is a leading consumer goods company with a diverse portfolio of iconic brands. Our mission is to improve the quality of life for people and families around the world. We are committed to sustainability, innovation, and creating shared value for our stakeholders. As a dynamic and purpose-driven organisation, we offer a collaborative and inclusive work culture that encourages our employees to reach their full potential.

Apply now to join our team and be a part of our exciting journey!