Credentialing and Call Support Specialist

West Point Communication Center; Lapu-Lapu; On-site; PHP 279,000 - 446,000; Full time

Job summary

West Point Communication Center seeks a detail-oriented Credentialing and Call Support Specialist in the Philippines to manage credentialing workflows for medical providers and clinics while handling inbound and outbound patient coordination calls.

The role emphasizes proactive problem solving, strong communication, and confidentiality, requiring at least 1 year in customer service or a call center environment and the ability to learn new systems.

Qualifications

• Excellent communication and interpersonal skills for exceptional customer service.
• Strong problem-solving and analytical abilities to resolve concerns quickly.
• Organized and detail-oriented with multitasking under pressure.
• Minimum 1 year of experience in customer service or call center.
• Experience with credentialing or administrative support preferred.
• High integrity and discretion when handling confidential information.

Responsibilities

• Handle inbound customer calls and inquiries with professionalism and empathy.
• Assist with credentialing processes to onboard new clients and service providers.
• Provide administrative support, such as data entry and file management.
• Resolve customer issues and escalate complex matters to the appropriate teams.
• Contribute to continuous improvement of customer service operations.
• Adhere to all company policies, procedures and regulatory requirements.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Analytical skills

Proficient with software

Organizational skills

Customer service experience

Credentialing experience

Integrity and discretion

Tools

CRM software

Job description

Job Description

About the role

We are seeking a detail-oriented and proactive Credentialing and Call Support Specialist to join our growing team. This role is responsible for managing the credentialing process for medical providers and clinics, as well as assisting with inbound and outbound calls related to patient coordination and provider support.

What you’ll be doing

• Handling inbound customer calls and inquiries with professionalism and empathy
• Assisting with credentialing processes to onboard new clients and service providers
• Providing administrative support, such as data entry and file management
• Resolving customer issues and escalating complex matters to the appropriate teams
• Contributing to the continuous improvement of our customer service operations
• Adhering to all company policies, procedures and regulatory requirements

Job Qualifications

What we’re looking for

• Excellent communication and interpersonal skills, with the ability to provide exceptional customer service
• Strong problem-solving and analytical skills to quickly identify and resolve customer concerns
• Proficient in using computer systems and software, with the ability to learn new tools and applications
• Organized and detail-oriented, with the ability to multitask and work under pressure
• Minimum of 1 year of experience in a customer service or call center environment
• Experience with credentialing processes or administrative support is preferred
• 7. High level of integrity and discretion, as the role involves handling confidential information