CRA Manager

MSD; Makati; Hybrid; PHP 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Hybrid work arrangement

Global company benefits

Job summary

MSD in Metro Manila is seeking a Senior Clinical Research Manager to lead a team of CRAs and ensure site performance aligned with ICH GCP and company SOPs. You will develop talent, provide training, and manage resource allocation at the country level.

The role collaborates with local stakeholders to ensure capability development and cross-functional alignment, while supporting HQ capacity planning and program execution. Hybrid work arrangement is offered.

Qualifications

• Experience managing a CRA team (6–14 staff) and developing talent.
• Strong knowledge of ICH GCP and local regulatory requirements.
• Ability to collaborate with cross-functional country teams.
• Proven capacity planning and resource management.

Responsibilities

• Manage CRA team performance and development.
• Forecast manpower and resource needs.
• Coordinate with CRAs, PLMs, and other functions to standardize processes.
• Escalate and resolve site/CRA issues with CRM.
• Provide training and mentoring to CRAs.

Skills

Adaptability

Clinical Research

Clinical Trial Management

GCP

People Leadership

Job description

Job Description

This role will be key to ensure strong monitoring in our clinical trials. Under the oversight of the Clinical Research Director, the person is responsible to manage a team of 6-14 CRAs and to ensure excellent study and site performance with strict adherence to local regulations, company SOPs and ICH GCP. As line manager the role is critical to continuously develop key talents by providing training, support and mentoring to the CRAs and properly manage situation of low or non-performance. The role will work at country level with other local stakeholder e.g. Clinical Research Manager to ensure alignment and development of the country capabilities. The role will collaborate with country Partner Line Managers to ensure alignment across all monitoring functions. The person contributes to Headquarters capacity/resource planning activities to ensure efficient allocation of resources and work.

Responsibilities

• Work allocation, staff development and performance appraisal.
• Provides input for capacity planning, including reporting of current manpower and forecasting of CRA capacity and needs, to provide efficient use of resources.
• Work with CRAs, PLMS and other functions to ensure consistency of processes and protocol implementation across the country, to reduce variability and provide predictability.
• Interacts with sites as needed to resolve site or CRA operational issues to meet commitments in a timely manner in coordination with the study CRM.
• Attend local Investigator Meetings if requested to.
• Interface with GCTO partners on clinical trial execution.
• Escalates site performance issues to CRM and Clinical Research Director CRD.
• People and Resource Management
• Manage CRA – career development, performance reviews, etc., including addressing low performance situations, and taking appropriate actions.

• Support and resolve escalation of issues from CRAs.
• Liaise with local HR and finance functions as required.
• Contribute to HQ capacity/resource planning activities to ensure efficient allocation of resources and work. Manage local conflicts between resource and work.
• Provides training, support and mentoring to the CRA to ensure continuous development.
• Ensures CRA compliance to corporate policies, procedures and quality standards

Required Skills

Adaptability, Adaptability, Clinical Research, Clinical Research Management, Clinical Trial Documentation, Clinical Trial Management, Clinical Trial Planning, Clinical Trials Monitoring, Clinical Trials Operations, Continuous Development, Cross-Cultural Awareness, Decision Making, Ethical Standards, Global Coordination, Good Clinical Practice (GCP), Liaison Work, Oncology Trials, Partner Relationship Management (PRM), People Leadership, Performance Improvements, Policy Compliance, Procedure Adherence, Process Alignment, Process Standardization, Regulatory Compliance {+ 7 more}

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Flexible Work Arrangements

Hybrid

Job Posting End Date

10/9/2026

• A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID

R416589