Contract Management Specialist (For Pooling) - Manila, Philippines

Transcom; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Day 1 HMO

Meal & Transportation Allowance

Rice Subsidy

Clothing Allowance

24/7 Teleconsult

Free Psychologist Consultation

In-house & Online Pharmacy

Scholarship Program

Retirement Fund

Free Meal & Medicine (Tap Card)

Loyalty Incentives

Accidental & Life Insurance

Free Shuttle Service

Job summary

Transcom is seeking a skilled Contract Management Specialist for its Pasig site. The role focuses on drafting client contracts, negotiating terms, managing amendments, and mitigating contractual risks across global outsourcing deals.

You will collaborate with IT, Legal, Finance, and HR to ensure compliant contract setup and execution. The candidate should have strong English drafting skills, experience in contract management, and the ability to navigate multi-country contracts while adapting to

Qualifications

• Experience in tender processes and contract negotiations.
• Knowledge of business law and data privacy regulations.
• Strong drafting skills in English for contract clauses and communications.
• English negotiation abilities and excellent communication skills.
• 4–5 years of contract/commercial management experience required.
• Willingness to work with international teams across time zones.

Responsibilities

• Draft client contracts and respond to requested terms.
• Identify business and contractual risks in new deals and propose mitigations.
• Participate in contract negotiations when required.
• Manage contract adjustments, edits, changes, and new volumes.
• Build and maintain internal networks to support client delivery.
• Assess service scope and prioritise requirements with risk considerations.
• Provide counsel on contractual obligations and corrective actions.
• Support subcontractor management and back-to-back agreements.
• Drive contract changes and amendments.

Skills

Contract negotiations

English drafting

Risk management

Stakeholder management

Cross-cultural communication

Education

Bachelor’s degree in Business Administration/Law

Tools

CLM systems

Job description

Description

Transcom is looking for talented individuals like you to join our awesome team! Be the next Contract Management Specialist for our Transcom Pasig site.

Join our Transcom Family as a Contract Management Specialist!

• The mission of Contract Management is to manage contract activities for a large scale of outsourcing deals globally. The Contract Management Specialist will work with the internal organization and with the Client/Supplier to ensure the overall contract and contract amendments are set-up and managed appropriately.
• This position will work on the development, management and administration of contracts mainly with Clients (some activities around Suppliers are also foreseen) for the company.
• Coordinate draft of Client contracts and answer to requested contract terms. Monitor fulfillment of contractual obligations and changes/amendments to the contract.
• Provide guidance on contract interpretations of contractual obligations.
• Apply subject matter knowledge on contract aspects to business issues.
• Management of contractual risks associated to new deals and mitigation strategies in line with company’s best practices
• Exercise significant independent judgment within broadly defined policies and practices to determine the best method for accomplishing work and achieving objectives.
• Will report to the Group Head of Contract Management and will contribute to further develop Contract Management activities in Transcom.

Functional Responsibilities:

Client Focus

• Draft of contracts, preparation of answer to Clients’ requested contract terms and ability to provide contractual language to communications, letters, contractual changes, etc.
• Identify business and contractual risks associated to new RFPs, contracts or any documents from Clients and/or suppliers, and propose alternatives to mitigate them.
• Participate as a negotiation team member during contract negotiations as required.
• Responsible for the framework and process methodologies for contract adjustments, including edits, administrative, changes, new services or new volumes.
• Strong skills in building and maintaining networks and relationships internally to ensure client business is supported and successfully delivered.
• Qualify finalized service, scope, requirements and priorities, taking into account all associated risks and risk mitigation strategies.

Operational Excellence

• Provide counsel to the team members regarding contractual obligations and corrective measures.
• Provides subcontractor management support and set-up of back-to-back agreements.
• Drives contract changes and amendments.

Culture & Leadership

• Acts as Interface with IT, Legal, Finance, HR etc., in the preparation of contract terms and negotiation of the contract.
• Leads the negotiation of contract terms as required and in alignment with the Sales Team.
• Disseminates information regarding contract policies internally and fosters use and adherence to company’s policies related to the set-up of contracts with Clients and Suppliers.

What we are looking for:

To be successful in this role you must…

• Good knowledge of entire tender process and contract negotiation.
• Good knowledge of business law, data privacy laws, as well as the US laws and regulations.
• Good understanding and drafting skills of contract clauses and conditions in English.
• Negotiation capabilities in English language.
• Excellent communication skills.
• Strong problem solving skills in high pressure environment.
• Have very strong ability to adapt to changes and new challenges.
• This position requires a minimum of 4-5 years’ experience doing contract or commercial management activities; Contract management experience is mandatory.
• Ability to work with different cultural environments (experience in international business) and to adapt to work with different time zones worldwide. Working experience in multi-country contracts is preferable. Ability to work with short timeframes.
• Equivalent of Bachelor’s degree or above, preferably Business Management / Business Administration or Law Degree.
• Membership in the World Commerce & Contracting Association (WorldCC) is preferable.
• Enthusiastic, flexible and adaptable, looking for new challenges.
• No frequent travelling is foreseen but availability to travel may be required from time to time.
• BPO industry experience and previous experience in CRM business environment is an advantage.
• Ability to work with CLM systems.

What's in it for YOU!

• Day 1 HMO
• Meal & Transportation Allowance
• Rice Subsidy
• Clothing Allowance
• 24/7 Teleconsult
• Free Psychologist Consultation
• In-house & Online Pharmacy
• Scholarship Program
• Retirement Fund
• Free Meal & Medicine (through Transcom’s Tap Card Rewards)
• Loyalty Incentives
• Accidental & Life Insurance
• Free Shuttle Service

What Life at Transcom is like!

At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are highly driven by our "Malasakit" culture.

Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.