Content Analyst

LSEG; Taguig; On-site; PHP 446,000 - 781,000; Full time

Job summary

London Stock Exchange Group (LSEG) seeks an Associate Content Analyst to manage BAU activities, resolve client queries, and support strategic projects in commodities pricing. You will work with a team to implement operational improvements, handle incidents and service-desk tasks, and coordinate changes in production environments.

The role emphasizes data quality, process automation, and collaboration with business analysts and product managers to meet business goals.

Qualifications

• Bachelor’s degree required; Master’s or MBA preferred.
• Proficiency with NDA, DSS suite, and basic SQL.
• Experience handling commodities content and client engagement.
• Strong Excel skills and knowledge of macros, VB, and Outlook.

Responsibilities

• Manage BAU activities with accuracy and timeliness.
• Support high-impact projects for Commodities pricing.
• Collaborate with managers and seniors to drive improvements.
• Assist during incidents, data recovery, and service desk operations.
• Coordinate testing, migrations, and production upgrades.
• Align with cross-functional teams to achieve business goals.
• Resolve simple client queries and drive process simplification.

Skills

Verbal and written communication

Interpersonal skills

Team collaboration

Customer engagement mindset

Education

Bachelor’s degree

Master’s or MBA (preferred)

Tools

NDA

DSS suite

SQL (basic)

Excel

Macros

VB

Outlook

Job description

The Content Analyst is a strategic role responsible for handling business-as-usual (BAU) operations, resolving client queries, handling projects and driving key business outcomes. The position emphasizes delivering infrastructure improvements, process automation, task and customer management, and supporting DCC reduction initiatives.

Key Responsibilities:

• Ensuring smooth management of the BAU activities without any errors.
• Support high-impact projects for Commodities pricing.
• Collaborate with team manager and Seniors to implement operational improvements such as MOW and customer engagement strategies.
• Provide support during incidents, data recovery efforts, and service desk operations, including handling Service Cloud cases and client communications.
• Coordinate testing, migrations, and upgrades affecting production environments, ensuring all change plans are approved and driven reliably.
• Work closely with Business Analysts, Product Managers, and multi-functional teams to align on business goals and results.
• Resolve simple client queries efficiently while Drive initiatives passionate about process simplification and innovation.
• Implement specific projects as assigned by the manager, ensuring timely and high-quality outcomes.
• Implement change control procedures, data operations standards, and compliance with current data policies.
• Partner with team leaders and senior staff to identify and close skill gaps within the team.

Required Skills & Qualifications:

• Bachelor’s degree required; Master’s or MBA preferred.
• Proficiency with tools such as NDA, DSS suite, and basic SQL.
• The analyst is required to handle Commodities Content, including collaborating with internal collaborators and leading business-critical issues.
• Solid grasp of Excel and other MS Office products.
• Good understanding of Macros, VB, and Outlook.
• Good interpersonal skills (Verbal and written). Awareness of Commodities and Energy markets.

Additional Information:

• Prior knowledge of the Commodities data set is a strong advantage.
• Experience in Customer engagement and business engagement is required.

Career Stage:

Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you’re ready to take your career to the next level and make a significant impact, we’d love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.