Contact Center Ops Leader: Scale, Optimize & Inspire

HUKL CONSULTANTS OPC; Bulacan; On-site; PHP 400,000 - 600,000; Full time

Job summary

A dynamic customer service firm in Bulacan, Philippines is seeking a Contact Center Manager to oversee operations, lead teams, and drive improvement initiatives. The ideal candidate will have over 5 years of experience in a similar role, strong leadership skills, and a proven track record in operations management. You will be responsible for ensuring service quality while collaborating across departments to meet organizational goals. This position offers opportunities for significant impact and professional growth.

Qualifications

• 5+ years experience managing a contact center or customer service team.
• Proven operations management experience with process improvement background.
• Strong leadership abilities and people management skills.

Responsibilities

• Oversee daily contact center operations ensuring high service quality.
• Lead, coach, and mentor a team of contact center agents.
• Analyze workflows and implement process improvements.

Skills

Leadership

Analytical skills

Communication

Operations management

Team development

Tools

CRM tools

Workforce management software

Data analytics tools

Job description

A dynamic customer service firm in Bulacan, Philippines is seeking a Contact Center Manager to oversee operations, lead teams, and drive improvement initiatives. The ideal candidate will have over 5 years of experience in a similar role, strong leadership skills, and a proven track record in operations management. You will be responsible for ensuring service quality while collaborating across departments to meet organizational goals. This position offers opportunities for significant impact and professional growth.