COMMUNITY MANAGER, COMMUNITY MANAGEMENT SECTION

Metrobank; Pasay; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading banking institution in Metro Manila is seeking a Community Manager to provide customer service via social media platforms. The role requires exceptional verbal and written communication skills, problem-solving abilities, and a commitment to high-quality service. Ideal candidates will be customer-focused, able to manage multiple tasks, and work effectively in a team. This is a junior officer position with full on-site work requirements.

Qualifications

• Must have exceptional verbal and written communication skills.
• Experience in Customer Service or Contact Center is a plus.
• Must have strong problem-solving and exceptional analytical skills.
• Ability to work collaboratively in a team-oriented environment.
• Customer-focused with a commitment to deliver high-quality service.
• Ability to handle multiple tasks and prioritize effectively.
• Willing to work on a shifting schedule and on-site 100%.

Responsibilities

• Provide customer service by responding to inquiries via Direct or Private messages on social media.
• Handle concerns regarding deposits, remittances, and related transactions.

Skills

Exceptional verbal communication

Exceptional written communication

Problem-solving skills

Analytical skills

Team collaboration

Customer-focused service

Multi-tasking ability

Job description

COMMUNITY MANAGER, COMMUNITY MANAGEMENT SECTION

Be #InGoodHands with Metrobank!

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title: Community Manager

Job Summary: A Community Manager shall provide customer service by responding to inquiries, requests, and complaints of customers sent via Direct or Private messages in Facebook and tweets in Twitter. They are tasked to provide satisfying solutions to concerns regarding Deposits, Remittances, MetroHome, MetroCar and, e-Banking related transactions.

Qualifications:

• Must have exceptional verbal and written communication skills
• Experience in Customer Service, Contact Center, or related field is a plus
• Must have strong problem-solving and exceptional analytical skills
• Must have the ability to work collaboratively in a team-oriented environment
• Customer-focused with a commitment to deliver high quality service
• Ability to handle multiple tasks and prioritize effectively
• Candidates should be willing to work on shifting schedule (No Graveyard) and should be amenable to work on site 100%

Rank: Junior Officer

Unit: Consumer Business Sector – CBS Operations – Customer Engagement Division