Commercial Banking Payments Implementations Vice President

JPMorganChase; Manila; On-site; PHP 1,500,000 - 2,000,000; Full time

Job summary

JPMorganChase is seeking an Onboarding Team Lead in Manila to drive Treasury Products implementation and enhance client experiences. This role involves leadership of an experienced team, requiring strong strategic planning and risk management skills.

The ideal candidate has 10+ years in operations or project management and is skilled in emerging technologies. You will foster client-centric cultures and collaborate across functions to optimize onboarding processes.

Qualifications

• Minimum 10 years of experience in operations, project management, or client interactions.
• Must understand emerging technologies such as LLM and MS Copilot.
• Excellent communication skills both written and verbal.
• Strong analytical skills to effectively address client issues.
• Proficient in PC skills including Word, Excel, and PowerPoint.

Responsibilities

• Lead the Onboarding team in implementing Treasury Products and Services.
• Manage client expectations and build global relationships.
• Collaborate to streamline onboarding processes and leverage technology.
• Provide direction and support for successful complex global implementations.

Skills

Operations Management

Project Management

Client Relationship Management

Digital Fluency

Communication Skills

Problem-Solving Skills

Technical Proficiency

Tools

Project Management Software

Python

JavaScript

Job description

Job Description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging environment?

As an Onboarding Team Lead within our Commercial Bank International Onboarding, you will be at the helm of an experienced team, driving the implementation of Treasury Products and Services. Your role is pivotal in shaping team strategy, enhancing the onboarding process, and elevating the client experience as they transition to the JPMorgan banking platform. You will leverage your advanced risk management skills to ensure the integrity of our operations, while your proficiency in data and tech literacy will enable you to provide insightful feedback to our internal business partners. Your advanced proficiency in strategic planning, critical thinking, and stakeholder management will be key in making impactful decisions that resonate beyond the short-term. As a senior Associate/Vice President, you will be expected to exercise considerable judgment, manage a diverse team, and be accountable for the quality and professionalism of service delivery within your area of responsibility.

Job Responsibilities

• Lead the Onboarding team in implementing Treasury Products and Services, driving team performance through individual coaching and development, and promoting an inclusive and diverse work environment.
• Foster a client‑centric culture within the team, managing client and partner expectations, and building global relationships that support business initiatives and enhance the client experience.
• Lead and optimize team productivity to deliver measurable value to functional partners. Develop and implement metrics for performance reporting, ensuring alignment with business objectives and continuous process improvement.
• Utilize advanced risk management skills to identify and resolve potential business risks, maintain a controls agenda to ensure policies protect the firm, and own the identification and resolution of risks and issues.
• Collaborate with Operations and Product Management to streamline onboarding processes, leverage technology for innovation, and challenge assumptions for continuous improvement.
• Provide direction and support for successful execution of complex global implementations, offering guidance on international trends, best practices, and technological advances.
• Partner across businesses and functions to influence shared purposes through trust and teamwork, ensuring alignment and support for the firm’s Digital and AI initiatives.
• Act as a trusted advisor to banking partners, helping them drive growth and increase market share through strategic insights and support.

Required Qualifications, Skills, And Capabilities

• Minimum 10 years of experience in any combination of the following areas: operations, project management, accounting, technology, analytics, training, or process improvement, managing teams, with exposure to client interactions. We value diverse professional backgrounds.
• Digital & AI Fluency: Must understand emerging technologies such as LLM, MS Copilot to leverage AI tools to automate workflows while balancing human‑tech integration.
• Team Collaboration and Adaptability: Work effectively with cross‑functional teams and thrive in a fast‑paced, dynamic environment.
• Communications Skills: Excellent communication skills both written and verbal.
• Attention to Detail: Ensure accuracy and compliance with policies.
• Time Management: Prioritize tasks and meet deadlines efficiently.
• Problem‑Solving and Customer Focus: Strong analytical skills to effectively address client issues and commit to exceptional service and client satisfaction.
• Risk Management: Identify and mitigate potential risks.
• Technical Aptitude and PC Proficiency: Ability to quickly learn and adapt to new technologies. Proficient in PC skills, including Word, Excel, and PowerPoint, for effective communication and presentation. We encourage candidates eager to enhance their digital literacy and adapt new tools.
• Professionalism: Maintain integrity in all interactions.
• Continuous Improvement: Proactively seek process improvements and innovation.

Preferred Qualifications, Skills, And Capabilities

• Software Tools: Experience with programs that assist in managing projects and design work. We support those who have used any such tools and are open to adapting and growing.
• Coding Knowledge: Familiarity with computer languages like Python or JavaScript. We appreciate anyone who has some coding experience and is willing to learn more.
• Website Creation: Experience in building websites. We value those who are interested in web technologies and want to expand their skills.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.