Command Center Associate

Advanced Remote Managed Security Services Inc.; Taguig; On-site; PHP 279,000 - 446,000; Full time

Job summary

A leading security services provider in Taguig is seeking a qualified candidate to manage communications in a command center environment. Responsibilities include monitoring communication platforms, responding during incidents, and preparing operational reports. The ideal candidate has a bachelor's degree and proven experience with critical communications in high-pressure situations. Strong computer skills and attention to detail are essential. This role requires working hours from 8 AM to 5 PM.

Qualifications

• Minimum of 1 year of experience in a command center or similar environment.
• Proven experience handling critical communications.
• High level of integrity in handling sensitive information.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Monitor and manage multiple communication platforms.
• Receive, interpret, and prioritize incoming communications.
• Prepare and update status reports and incident summaries.
• Participate in conference calls and communication bridges during incidents.
• Maintain calm and professional demeanor in high-stress situations.
• Collect and synthesize data to create operational pictures.
• Identify critical information, risks, and emerging issues.
• Prepare status reports, incident summaries, and situation briefs.
• Conduct preliminary analysis to determine immediate actions.
• Act as central contact during incidents, emergencies, and events.
• Support coordination of resources by relaying instructions.
• Familiar with incident management plans and protocols.

Skills

Communication management

Critical communications handling

Advanced computer literacy

Active listening skills

Analytical skills

Organizational skills

Problem-solving abilities

Ability to work under pressure

Attention to detail

Education

Bachelor's degree in related fields

Tools

Microsoft Office Suite

Radios

Command center software

Job description

• Communication management
• Monitor and manage multiple communication platforms including radios, phones, email, chat systems, and internal communication tools.
• Receive, interpret, and prioritize incoming communications from various sources (e.g., field personnel, external agencies, internal departments).
• Accurately record and log all significant communications and events in the command center's tracking systems.
• Disseminate urgent and routine information to appropriate personnel and teams in a clear, concise, and timely manner.
• Initiate and participate in conference calls and communication bridges during incidents.
• Maintain a calm and professional demeanor during high-stress situations.
• Collect and synthesize data from various sources to create a comprehensive operational picture.
• Identify critical information, potential risks, and emerging issues.
• Prepare and update status reports, incident summaries, and situation briefs for superiors.
• Conduct preliminary analysis of information to determine immediate actions or further investigation required.
• Incident Response Support
• Act as a central point of contact for communication during incidents, emergencies, and planned events.
• Support the coordination of resources and personnel by relaying instructions and updates.

• Bachelor's degree in related fields preferred.
• Relevant professional certifications or equivalent work experience may be considered in lieu of a degree.
• Minimum of 1 year of experience in a command center, dispatch, operations center, or similar communication-intensive environment.
• Proven experience handling critical communications during high-pressure situations.
• Experience with incident management plans and protocols is a plus.
• Excellent verbal and written communication skills with the ability to convey complex information clearly and concisely.
• Proficiency in professional radio communication etiquette.
• Advanced computer literacy, including strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with command center technologies, including various communication platforms (Radios)
• Strong active listening skills and the ability to interpret non-verbal cues.
• Strong analytical skills with the ability to quickly assess situations and make sound judgments.
• Excellent problem-solving abilities and a proactive approach to identifying and addressing issues.
• Superior organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced environment.
• High attention to detail and accuracy.
• High level of integrity and discretion in handling sensitive information.
• Ability to work 8AM-5PM