Collections Team Lead - Onsite Night Shift (Ortigas)

Asiatel Outsourcing; Pasig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A global lending company is seeking a proactive Team Leader - Collections to oversee a team of Collections Specialists in Pasig. You will ensure account recovery targets are met while providing coaching and training to the team. Ideal candidates have a minimum of 3 years in collections, leadership experience, and strong negotiation skills. This role offers a competitive salary and clear career progression.

Benefits

Competitive salary package

Career progression opportunities

Dynamic workplace culture

Qualifications

• Minimum 3 years of experience in collections, preferably in finance/loan accounts.
• Previous experience supervising or leading a team is highly desirable.
• Experience in Canadian collections is a plus.
• Willing to work onsite in Ortigas Center, Pasig.
• Amenable to night shift work schedule.

Responsibilities

• Lead and manage a team of Collections Specialists handling finance/loan accounts.
• Monitor team performance for timely account recovery.
• Review and approve repayment arrangements.
• Ensure compliance with lending and collection practices.
• Conduct coaching and performance feedback to enhance team skills.
• Support recruitment and onboarding of new team members.

Skills

Negotiation skills

Communication skills

Coaching skills

Analytical mindset

Job description

A global lending company is seeking a proactive Team Leader - Collections to oversee a team of Collections Specialists in Pasig. You will ensure account recovery targets are met while providing coaching and training to the team. Ideal candidates have a minimum of 3 years in collections, leadership experience, and strong negotiation skills. This role offers a competitive salary and clear career progression.