Collections Team Lead - Banking & Financial Campaigns

Sutherland; Central Luzon; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading company in BPO is looking for a Collections Team Leader to improve team performance metrics in Clark, Pampanga. The ideal candidate will have at least two years of experience in a similar role focusing on banking and financial accounts. Responsibilities include managing team performance, advocating for client relations, and enhancing employee engagement. This role requires strong leadership, analytical abilities, and excellent communication skills.

Qualifications

• Minimum of two years of experience in a Team Leader role focusing on Banking and Financial campaigns.
• Experience working in a fast-paced environment.
• Strong ability to build professional rapport and trust with team members.

Responsibilities

• Manage team performance on Customer Experience metrics.
• Accomplish weekly deliverables related to coaching compliance.
• Provide ideas for client product improvements.
• Advocate for team attendance and improve employee morale.

Skills

Team Leadership

Analytical Skills

Verbal Communication

Written Communication

MS Office

Job description

A leading company in BPO is looking for a Collections Team Leader to improve team performance metrics in Clark, Pampanga. The ideal candidate will have at least two years of experience in a similar role focusing on banking and financial accounts. Responsibilities include managing team performance, advocating for client relations, and enhancing employee engagement. This role requires strong leadership, analytical abilities, and excellent communication skills.