CoHub Operations Manager | Retail/Footwear Industry | Work Onsite

Satellite Office; Metro Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading BPO company in Metro Manila is seeking a CoHub Operations Manager to oversee day-to-day operations and ensure a productive work environment. The successful candidate will champion the company culture and support personnel development while managing office functions efficiently. Ideal for someone with strong interpersonal skills and 3–5 years of experience in operations management.

Qualifications

• Minimum 3–5 years’ experience in office management or operations management.
• Experience in an international or shared service environment.

Responsibilities

• Oversee day-to-day operations ensuring a productive work environment.
• Champion company culture and act as liaison with leadership.

Skills

Interpersonal skills

Written and verbal communication in English

Organisational skills

Leadership capability

Problem-solving skills

Cultural awareness

Education

Bachelor’s degree in Business Administration

Formal training or certification in office administration or HR

Job description

CoHUB OPERATIONS MANAGER

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT A/AN CoHUB OPERATIONS MANAGER?

The CoHub Operations Manager is responsible for:

• Overseeing the day‑to‑day operations of the CoHub office, ensuring a professional, engaging, and productive work environment.
• Providing leadership, operational coordination, and people support to ensure the smooth running of the office and an exceptional employee experience.
• Championing and embedding company culture, values, and communication within the CoHub team.
• Acting as the key liaison between the CoHub office and MHub leadership teams.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

A. Leadership, Communication & Collaboration

• Lead, motivate, and support CoHub team members to foster a high-performance, collaborative culture.
• Act as the local point of contact for leadership, representing company values and fostering open communication across teams.
• Support collaboration between the CoHub and MHub departments.
• Provide regular feedback to functional Line Managers on observed performance, behaviour and engagement.
• Identify and elevate risks or emerging issues to the leadership team.
• Act as the primary point of contact for all general staff queries.
• Communicate and help implement company‑wide policies, announcements, and initiatives at the local level.

B. People & Culture

• Identify top talent within the CoHub team and partner with the BPO and functional line manager to develop individual growth and development plans.
• Coordinate engagement and wellbeing initiatives in partnership with SClub and the People & Culture team.
• Oversee onboarding of CoHub team members, including coordination and facilitation of welcome packs, photos, induction sessions, and cultural integration.
• Partner with MHub HR and Talent Acquisition teams to support with local hiring, onboarding, training, and retention initiatives.
• Escalate and document attendance matters appropriately.

C. Office Operations

• Oversee the smooth running of day‑to‑day CoHub operations, including facilities, supplies, and vendor relationships.
• Manage budgets and general office management.
• Proactively monitor office maintenance needs and coordinate all repairs and improvements in a timely manner.
• Source and maintain vendor partnerships with a focus on value and cost efficiency.
• Provide logistical and administrative support to local leaders and visiting executives from the Melbourne Support Office.
• Support team processes such as compliance tracking, timesheets, and basic documentation as needed.

D. Continuous Improvement

• Identify and implement process, efficiency, and culture improvements within the CoHub.
• Identify opportunities to support MHub with broader operational tasks.

WHAT ARE WE LOOKING FOR?

• Strong interpersonal skills with the ability to build relationships at all levels.
• Excellent written and verbal communication skills in English.
• Proven organisational skills and attention to detail.
• Leadership capability and the ability to foster a positive, high‑performing team culture.
• Proactive problem‑solving and decision‑making abilities.
• Comfortable working independently in a fast‑paced, dynamic environment.
• High level of discretion, professionalism, and cultural awareness

Education/Qualifications/Memberships:

• Bachelor’s degree in Business Administration, Human Resources, Management, or related field (preferred).
• Formal training or certification in office administration or HR (advantageous).

Preferred Experience

• Minimum 3–5 years’ experience in office management, or operations management.
• Experience working in an international or shared service environment, desirable.
• Prior experience managing office setup, procurement, and vendor relationships.
• Exposure to HR partnering and processes, desirable.