CoE Service Desk Assistant Manager — Onsite Alabang

TASQ; Muntinlupa; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading BPO service provider in Alabang is seeking an Assistant Manager for their Center of Excellence. This role involves optimizing processes, enhancing customer experience, and leading a team. Applicants should have at least 5 years of BPO experience, strong proficiency in Excel and Power BI, and leadership experience. The position offers onsite work with excellent benefits, including HMO for employees and dependents, and opportunities for career development.

Benefits

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

Weekends Off

Qualifications

• Minimum 5 years of BPO experience in customer service.
• Proficient in Excel and Power BI.
• 4 years of leadership experience in customer service.

Responsibilities

• Identify inefficiencies and optimize processes.
• Evaluate and integrate new technology tools.
• Provide training and skill-building for team members.
• Monitor performance metrics to ensure service excellence.
• Enhance customer experience through feedback analysis.

Skills

BPO experience

Proficient in Excel (Power Query)

Proficient in Power BI (DAX)

Leadership

Education

College graduate

Job description

A leading BPO service provider in Alabang is seeking an Assistant Manager for their Center of Excellence. This role involves optimizing processes, enhancing customer experience, and leading a team. Applicants should have at least 5 years of BPO experience, strong proficiency in Excel and Power BI, and leadership experience. The position offers onsite work with excellent benefits, including HMO for employees and dependents, and opportunities for career development.