Cloud Operation Engineer L2 and L3 Support

Tech Mahindra; Metro Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Tech Mahindra in Metro Manila is looking for a Cloud Operations Engineer (L2/L3) with strong AWS and Kubernetes experience to help maintain the health, performance, and security of our cloud infrastructure. You will handle incidents and ensure rapid resolution.

The role emphasizes automation via Terraform and CloudFormation, CI/CD pipelines, and collaboration with IT and development teams. Strong Linux administration and excellent communication are essential.

Qualifications

• Proficiency with AWS services including EKS, EC2, RDS, IAM and CloudWatch.
• Basic Kubernetes management and EKS cluster experience.
• Fundamental Linux administration and troubleshooting skills.
• Total IT experience in Cloud Operations or similar roles (3–10+ years).

Responsibilities

• Provide AWS infra support (EKS, EC2, RDS, IAM, VPC, VPN, ECS, CloudWatch) and manage incidents.
• Monitor system health and respond to alerts; perform basic Linux admin tasks.
• Provide L2/L3 support; apply patches; automate ops with IaC (CloudFormation, Terraform); CI/CD pipelines.
• Document incidents and resolutions; generate regular performance reports.
• Collaborate with IT and dev teams; communicate issue status to stakeholders.

Skills

AWS services

Kubernetes

Linux administration

Cloud Operations experience

Tools

Terraform

CloudFormation

Rancher

Job description

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We’re part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.

Cloud Operation Engineer L2 and L3 Support

Overview:

We are seeking a motivated and knowledgeable Cloud Operations Engineer-L2 and L3 Support with a strong foundation in AWS services and Kubernetes management. The ideal candidate will have hands-on experience with AWS components such as EKS, EC2, RDS, IAM, and CloudWatch, along with basic Linux administration skills. This role is critical in maintaining the health, performance, and security of our cloud infrastructure, providing L2 level support and ensuring seamless operations.

Key Responsibilities

• AWS Infrastructure Support:
  • Monitor and manage AWS services including EKS, EC2, RDS, IAM, VPC, IPSEC VPN, ECS and CloudWatch and other Services.
  • Respond to and resolve incidents, service requests, and alerts in a timely manner.
  • Assist in managing EKS clusters, ensuring their availability and performance.
  • Perform basic troubleshooting and maintenance tasks on Kubernetes clusters.
  • Knowledge of Rancher is an added advantage.
• System Monitoring and Incident Response:
  • Utilize monitoring tools to oversee the health and performance of cloud infrastructure.
  • Analyze and respond to system alerts, resolving issues to minimize downtime.
  • Perform basic Linux system administration tasks, including user management, file permissions, and system updates.
  • Troubleshoot and resolve basic Linux-related issues that impact cloud operations.
• Support and Maintenance:
  • Provide L2 support, addressing tickets and escalating complex issues to higher-level support when necessary.
  • Conduct regular system maintenance, updates, and patches to ensure security and compliance.
  • Automate cloud operations using infrastructure-as-code tools such as CloudFormation and Terraform.
  • Develop and maintain CI/CD pipelines to streamline deployment processes and enhance efficiency.
• Documentation and Reporting:
  • Maintain detailed documentation of incidents, troubleshooting steps, and resolutions.
  • Generate and present regular reports on system performance, incidents, and resolution timelines.
• Collaboration and Communication:
  • Work closely with other IT and development teams to coordinate and implement cloud solutions.
  • Communicate effectively with stakeholders regarding the status of issues, incidents, and system health.

Qualifications

• Proficiency in AWS services, including EKS, EC2, RDS, IAM, and CloudWatch.
• Basic knowledge of Kubernetes and experience managing EKS clusters.
• Fundamental understanding of Linux administration and basic troubleshooting.
• Total IT Experience, in a Cloud Operations or Similar support role ( 3-5 years, 5-10 Years, 10 years & above).
• Experience with monitoring and incident management tools.
• AWS Certified Cloud Practitioner or AWS Certified Solutions Architect Associate preferred.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.