Cloud and Infrastructure Operations Manager

ZMG Ward Howell; Makati; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading IT solutions provider in Makati is seeking an Operational Manager to oversee the IT operations team. The role involves direct technical contributions in Network and IAM services while ensuring operational excellence and incident coordination. Candidates should have a minimum of 5 years of IT operations experience, strong leadership skills, and a technical background in Network Infrastructure or IAM. This position offers an opportunity to shape an efficient and high-performing team.

Qualifications

• Minimum of 5 years of experience in IT operations with at least 2 years in a leadership role.
• Knowledge of Network Infrastructure (Cisco SD-WAN, Fortigate proxy) or IAM (One Identity Manager, Microsoft Entra ID).
• Solid understanding of ITIL practices in incident and problem management.

Responsibilities

• Lead and manage day-to-day operations of the Network and IAM teams.
• Actively participate in operational tasks and service delivery.
• Ensure timely incident management and monitor service performance.

Skills

Technical guidance and mentorship

Incident management

Collaboration

Communication skills

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

Oracle Cloud Infrastructure (OCI)

GitOps principles

Infrastructure as Code (IaC) tools (Terraform, Ansible)

Job description

Job Description

We are seeking a dynamic and hands‑on Operational Manager to oversee and coordinate our IT operations team in Makati, Philippines, with a focus on Network and Identity and Access Management (IAM) services as part of the Cloud Foundation. This role is pivotal in ensuring operational excellence, incident coordination, and seamless collaboration across our global IT infrastructure, particularly between our operations centers in Switzerland and Philippines.

This is not a purely managerial role. The ideal candidate is expected to actively contribute technically - spending a significant portion of their time working directly on operational tasks in either Network or IAM, depending on their area of expertise. A solid understanding of both domains is essential to effectively support the team and lead by example.

Your Key Tasks

Team Leadership & Coordination

• Lead and manage the day‑to‑day operations of the Network and IAM teams in Makati, focusing on Network and IAM services.

• Support onboarding, training, and development of team members to maintain a high‑performing and knowledgeable workforce.

• Foster a culture of accountability, collaboration, and technical excellence within the team.

Hands‑On Technical Contribution

• Actively participate in operational tasks, troubleshooting, and service delivery in either Network or IAM.

• Provide technical guidance and mentorship to team members, ensuring best practices are followed.

• Contribute to the implementation and maintenance of automation and infrastructure solutions using GitOps and Infrastructure as Code (IaC) principles.

Incident & Service Management

• Act as the primary point of contact and reference manager for operational issues, escalations, and incident coordination across both domains.

• Ensure timely and effective incident management, including root cause analysis, resolution tracking, and communication with stakeholders.

• Monitor and report on service performance, operational KPIs, and team productivity.

Collaboration & Stakeholder Engagement

• Collaborate closely with the Head of Network, Head of IAM, and Head of IT APAC/MEAto align operational goals with strategic initiatives.

• Drive continuous improvement initiatives to enhance operational efficiency and service quality.

Qualifications

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Minimum of 5 years of experience in IT operations, with at least 2 years in a leadership or managerial role.

Technical Expertise

• Knowledge of Oracle Cloud Infrastructure (OCI)

• Strong technical background in either Network Infrastructure (e.g., Cisco SD-WAN, Cloud Networking, Fortigate proxy) or Identity and Access Management (e.g., Identity Governance such as One Identity Manager, Microsoft Entra ID, Identity Providers).

• Working knowledge of the complementary domain (IAM or Network).

• Solid understanding of GitOps principles and experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or similar.

Operational & Organizational Skills

• Proven experience in managing hybrid or remote teams across multiple time zones.

• Solid understanding of ITIL practices, especially in incident and problem management.

• Excellent communication, coordination, and stakeholder management skills.

• Experience working in a matrix organization is a strong plus.