Clinical Training & Quality—Associate Director

HCM Nexus; Metro Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

A leading healthcare BPO in Metro Manila seeks an Associate Director to lead training and quality initiatives. The ideal candidate should have an active USRN license and at least 3 years of clinical experience. Responsibilities include implementing training programs and managing client feedback. Competitive compensation ranges from Php 250,000 to Php 300,000 monthly, with opportunities for advancement to Director level.

Qualifications

• At least 3 years of clinical experience.
• Minimum 2 years in a training and quality role within a BPO setting.
• Experience with any type of conversion programs is acceptable.

Responsibilities

• Serve as the main contact for training and quality across clinical services.
• Lead URAC accreditation efforts and support USRN academies.
• Implement training programs and quality assurance frameworks.
• Conduct client workshops and manage client feedback.

Skills

Active and unrestricted USRN license

Clinical experience in various healthcare settings

Experience in training and quality role within a BPO

Strong background in Utilization Management

Job description

A leading healthcare BPO in Metro Manila seeks an Associate Director to lead training and quality initiatives. The ideal candidate should have an active USRN license and at least 3 years of clinical experience. Responsibilities include implementing training programs and managing client feedback. Competitive compensation ranges from Php 250,000 to Php 300,000 monthly, with opportunities for advancement to Director level.