Client Relationship Manager

Octal Philippines Inc.; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Octal Philippines Inc. seeks a Client Relationship Manager to ensure client success by delivering strategic digital marketing and technology guidance. You will analyze performance metrics, create KPI reports, and identify growth opportunities while coordinating campaigns and training sessions.

Responsibilities include resolving issues, QA checks, delivering insights on digital trends, and optimizing resource allocation to meet client goals.

Qualifications

• Bachelor’s degree in Marketing, Business, IT or related field.
• At least 3 years of client/account management experience in digital marketing/tech.
• Proficiency with Excel and Google Sheets.
• Strong project management and multitasking abilities.
• Ability to interpret data and provide actionable insights.
• Ability to align cross-functional teams toward objectives.
• Excellent listening, negotiation, and presentation skills.

Responsibilities

• Build strong client relationships and ensure client success.
• Analyze performance metrics and create KPI reports.
• Identify business growth opportunities and propose solutions.
• Manage and execute marketing campaigns and campaigns.
• Deliver insights on digital trends.
• Lead training sessions and maintain documentation.
• Coordinate team schedules and optimize resource allocation.

Skills

Analytical skills

Project management

Cross-functional leadership

Team motivation

Communication skills

Data interpretation

Education

Bachelor’s degree in Marketing, Business, Information Technology, or related field

Tools

monday.com

Asana

Miro

Google Analytics

HubSpot

Marketing automation software

Excel

Google Sheets

Job description

As a Client Relationship Manager or Client Success Manager, you will be responsible for ensuring client success and satisfaction by providing strategic guidance and tailored digital marketing and technology solutions. Key duties include building strong client relationships, analyzing performance metrics, creating KPI reports, and identifying business growth opportunities. The role involves managing and executing marketing campaigns, resolving technical issues, conducting QA checks, and delivering insights on digital trends. Additionally, the candidate will lead training sessions, maintain documentation, coordinate team schedules, and optimize resource allocation to meet client and business goals.

Requirements

I. Minimum Qualifications (Education and Experience)

• Bachelor’s degree in Marketing, Business, Information Technology, or a related field with significant experience in the job role.
• With at least 3 years of working experience in client/account management in the digital marketing and/or technology industry.
• Proficiency in utilizing Microsoft Excel and Google Sheets is essential for this role.
• Excellent project management skills with the ability to manage multiple clients and projects simultaneously.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Ability to align cross-functional teams toward common objectives.
• Skilled in motivating and guiding teams in delivering high-quality work.

IV. Type of Skills and/or LICENSING/CERTIFICATION Required:

• Strong understanding of digital marketing strategies, including SEO, SEM, social media, email marketing, paid media, and content marketing.
• Proficient in technical tools and other project management tools (e.g. monday.com, asana, Miro)
• With experience in Project Management Methodologies (i.e., Agile, Scrum, etc.)
• Proficiency in digital marketing tools and platforms, such as Google Analytics, HubSpot, and marketing automation software.
• Excellent listening, negotiation, decision-making, and presentation skills
• Exceptional verbal and written communication skills.
• Proficiency in utilizing Microsoft Excel and Google Sheets is essential for this role.