Client Operations Lead: Process & Talent Growth

Willis Towers Watson; Pateros; On-site; PHP 600,000 - 800,000; Full time

Job summary

A global consulting firm in Metro Manila seeks an experienced individual to manage processes and stakeholders while driving improvements and developing team talent. Candidates should possess a Bachelor's degree and have strong communication skills, with a proven track record in delivering excellent client service. This role emphasizes leadership and proactive engagement with team members and stakeholders.

Qualifications

• Minimum tenure of 24 months in the current process.
• Not on written warning for behavior or performance within the last 12 months.
• Should have maintained a rating of “3” at least two years.

Responsibilities

• Deliver/manage KPI's and metrics in line with targets.
• Driving process improvements for better efficiency and client experience.
• Conducting regular progress reviews with team members.
• Lead MI reviews for the business unit.
• Manage resources efficiently through business cycles.

Skills

Excellent verbal and written communication skills

Energetic, enthusiastic individuals

Logical thinking skillset

Ability to learn new processes and systems

Ability to prioritize and organize tasks

Ability to work independently and as part of a team

Education

Bachelor's Degree

Job description

A global consulting firm in Metro Manila seeks an experienced individual to manage processes and stakeholders while driving improvements and developing team talent. Candidates should possess a Bachelor's degree and have strong communication skills, with a proven track record in delivering excellent client service. This role emphasizes leadership and proactive engagement with team members and stakeholders.