Client Care Representative - PH Ops

Sun Life; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

Sun Life in Taguig seeks a dedicated Call Centre professional to assist clients with inquiries and requests, emphasizing effective communication and teamwork. The role requires fluency in English, strong problem-solving abilities, and a commitment to delivering excellent customer service. This position offers the opportunity to work with dynamic colleagues and contribute positively to client experiences while adhering to company policies. Ideal for individuals passionate about making a difference in client engagement.

Qualifications

• Proven ability to communicate effectively in verbal and written English.
• Demonstrated problem-solving skills with a customer-focused approach.
• Ability to multi-task and effectively collaborate with teams.

Responsibilities

• Assist with client inquiries and requests across multiple communication channels.
• Review and process various client requests efficiently.
• Validate submitted documents for compliance.
• Ensure compliance with internal policies and guidelines.

Skills

Fluent in verbal and written English

Strong communication skills

Good listening skills

Problem detection and resolution

Multi-tasking skills

Job description

Job Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Work Management

• Assist with client inquiries and requests across multiple communication channels
• Review and process various client requests
• Validate submitted documents (such as identification and proof of account details)
• Coordinate with support teams, such as workforce managers, to ensure efficient service delivery
• Endorse requests for further action or approval

Teamwork, Collaboration, and Engagement

• Commit to work efficiently, cooperatively, and consistently with other team members, colleagues and/or superiors through various projects, learning and development, skills assessment, and/or process improvement
• Ensure compliance with the company’s internal and operations policies and guidelines

Communication Skills

• Fluent in verbal and written English
• Strong and effective communication skills
• Good listening skills

Problem Solving

• Detect and recognize that there is a problem
• Identify the nature of the problem
• Define the problem
• Apply and advise the appropriate solution
• Multi-tasking in usage of tools and other resources to drive query resolution
• Effectively collaborate with peers and other teams

Core Competencies

• Collaborates Effectively – partners to deliver on team and organization goals
• Communicates Confidently – Shares relevant information in a direct, compelling and transparent fashion. This is in horizontal and vertical structure.
• Focuses on the Customer – Builds relationships with customers by understanding and responding to their needs and ensuring fair treatment.
• Takes Accountability – Sets and achieves stretch objectives

We are an equal opportunity employer and welcome applications from Persons with Disabilities.

Job Category

Call Centre