Client Account Specialist

Kenyan Edu; Taguig; Hybrid; PHP 357,000 - 424,000; Full time

Job summary

Magic, Inc. is seeking a Client Account Specialist to manage a portfolio of post-sale client pairings, lead onboarding sessions, and conduct 30-day reviews. You will own retention conversations and coordinate with cross-functional teams to ensure high satisfaction for US-based accounts during night shifts.

The role requires 3+ years in account management, fluent English, and strong CRM skills, with full training and a competitive monthly package in a remote setup.

Qualifications

• 3+ years of client-facing experience in account management or B2B customer success.
• Ability to manage multiple active client accounts without losing thread or detail.
• Fluent written and verbal English.
• Reliable night-shift availability (10 PM–7 AM PHT).
• CRM proficiency, HubSpot preferred.
• Proactive by default — identify risks and act early.

Responsibilities

• Manage a portfolio of client accounts and track the health of each pairing.
• Lead onboarding sessions, 30-day account reviews, and recurring check-ins.
• Advocate for assistants internally — coaching conversations, feedback loops, and surfacing what they need to leadership.
• Own retention conversations — identify accounts at risk and lead win-back efforts.
• Handle 30+ inbound account requests daily with fast, personalized responses reflecting knowledge of the account.
• Maintain clean, detailed HubSpot records for every client interaction.
• Coordinate across Operations, Finance, and Engineering when issues go beyond your scope.

Skills

Account management

Client-facing

Night shift

English communication

US accounts

Tools

HubSpot CRM

Job description

# Client Account SpecialistMagic, IncRemote Full Time Remote Posted 7 hours agoShare this job:WhatsApp LinkedIn X Facebook Email#### Job DescriptionHeadquarters: Taguig, Metro Manila, Philippines URL: http://getmagic.com Client Account SpecialistDepartment: SupportEmployment Type: Full TimeLocation: PhilippinesReporting To: Andrea SantistebanCompensation: ₱38,000 / monthDescriptionFor over 10 years, Magic has connected top remote talent with fast-growing businesses — backed by Y Combinator and Sequoia Capital, with thousands of remote workers worldwide. When a business brings on a Magic assistant, the relationship doesn't run itself. That's where you come in. This is a post-sale, account-first role. You'll carry a book of client-assistant pairings and be accountable for how well each one works — from day one of onboarding through every milestone after. Inbound requests will come in, but fielding requests isn't the core of the job. The core is knowing your accounts well enough that you can spot what's about to go wrong before it does, get on a call, and fix it. Shift: Monday–Friday, 10 PM–7 AM PHT. Training runs 4 weeks across two phases — Product & Skills (shadowing, live-call listening) then Immersion (live tickets and onboarding under supervision, KPIs measured from day one). Zero absences during training, documented medical emergencies only, 80%+ required on daily assessments and mock calls to continue.Key Responsibilities Manage a portfolio of client accounts — track the health of each pairing, flag risks early, and keep every relationship on track Lead onboarding sessions, 30-day account reviews, and recurring check-ins that keep clients and their assistants aligned Advocate for assistants internally — coaching conversations, feedback loops, and surfacing what they need to leadership Own retention conversations — identify accounts at risk and lead win-back efforts before the client decides to leave Handle 30+ inbound account requests daily with fast, personalized responses that reflect actual knowledge of that account Maintain clean, detailed HubSpot records for every client interaction — useful to anyone who touches the account after you Coordinate across Operations, Finance, and Engineering when an account issue goes beyond your direct scope Qualifications & Technical Requirements 3+ years of client-facing experience in account management, account support, or B2B customer success — US accounts strongly preferred Demonstrated ability to manage multiple active client accounts simultaneously without losing thread or detail Fluent written and verbal English — equally sharp in a written account update and a live escalation call Reliable night-shift availability (10 PM–7 AM PHT) with documented history of night-shift work CRM proficiency, HubSpot preferred Proactive by default — you identify account risks and act on them before anyone has to ask After 90 days, your accounts run smoothly not because nothing went wrong — but because you caught the problems early and handled them. You know your client portfolio without having to look everything up. You're as comfortable on a direct call with a frustrated client as you are writing a clear, concise account note at 3 AM. You've worked night shift before, and you know how to pace yourself through a shift that gets busy fast when US business hours kick in.This isn't the role if you've never managed a real account portfolio before, if \"account ownership\" means something different to you than being personally responsible for how each relationship turns out, or if your default is to wait for issues to escalate before you move. Application + Pre-Qualifying Questions → HR Interview (30 min) → Skill Assessment (Written Case Study) → Second-Level Interview with Support Management → Mock Feedback Call → Final Interview with Head of Sales → Job Offer → 4-Week Training ProgramCompensation & BenefitsGross package ₱32,000–₱38,000/month, total potential ₱38,000–₱40,000/month · Night shift (10 PM–7 AM PHT) · Full training program includedWe're ambitious, driven, and unapologetically the type to plow through obstacles instead of waiting for perfect conditions. Our work dynamic is genuinely different — dynamic, friendly conversations, zero politics, and no hierarchy standing in your way. You can talk to anyone, on any team, about anything, because we respect each other's time and actually like working together. Y Combinator and Sequoia-backed, thousands of remote workers strong, and growing. To apply: https://weworkremotely.com/remote-jobs/magic-inc-client-account-specialist