Chat Technical Support Representative

TTEC; Bacolod; On-site; PHP 200,880 - 334,800; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health incentives

Job summary

TTEC is hiring a Chat Technical Support Representative to be onsite in Bacolod. You’ll provide first-level technical support for email hosting and messaging platforms, troubleshoot issues, and help customers via chat, email, or other digital channels.

From login issues to account setup, you’ll guide customers with clear steps, document interactions, and escalate complex problems to the right teams. Join our global team and grow through training and development opportunities.

Qualifications

• Completed at least Senior High School with background in IT-related courses.
• Background in technical support or troubleshooting experience but not required; BPO experience is an advantage.
• Basic knowledge of email systems, internet troubleshooting, and computer navigation.
• Strong communication, customer service, and problem-solving skills.

Responsibilities

• Provide first-level technical support for email hosting and messaging platforms.
• Troubleshoot technical concerns and guide customers through solutions.
• Deliver an exceptional customer experience through chat, email, or other digital channels.
• Assist customers with login issues, password resets, account setup, and troubleshooting.
• Document customer interactions and resolutions in the system.
• Escalate unresolved or complex technical concerns to the appropriate support teams.

Skills

Strong communication

Customer service

Problem-solving

Technical troubleshooting

Education

Senior High School with IT-related courses

Tools

Email systems

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Chat Technical Support Representative working onsite in Bacolod, you’ll be a part of bringing humanity to business.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Bacolod, Monday to Friday from 10am to 3pm at Level 2 Robinsons Cybergate Center, Araneta Avenue, Singcang Airport.

What You’ll Do

Do you enjoy solving technical problems while helping customers? As a Chat Technical Support Representative, you'll provide first-level technical support for email hosting and messaging platforms. You'll troubleshoot technical concerns, guide customers through solutions, and deliver an exceptional customer experience through chat, email, or other digital channels.

During a Typical Day, You’ll

• Assist customers with email-related concerns such as login issues, password resets, account setup, and troubleshooting
• Diagnose and resolve basic to moderately complex technical issues involving webmail, email clients, and account configurations
• Guide customers through step‑by‑step solutions with clear and professional communication
• Document customer interactions and resolutions accurately in the system
• Escalate unresolved or complex technical concerns to the appropriate support teams

What You Bring To The Role

• Completed at least Senior High School with background in IT‑related courses.
• Background in technical support or troubleshooting experience but not required; BPO experience is an advantage
• Basic knowledge of email systems, internet troubleshooting, and computer navigation
• Strong communication, customer service, and problem‑solving skills

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community‑minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam‑enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different avenues and for you to bring value to the table in your own unique way.

Primary Location

PH-Western Visayas-Bacolod

Job

Customer Care Representative