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Job summary
A local laundry service in Davao del Sur is seeking a customer service representative. Responsibilities include greeting customers, receiving orders, providing pricing information, collecting payments, and maintaining accurate records. Candidates should have strong communication skills, patience, and basic mathematical skills. Attention to detail is essential for handling cash transactions accurately. This position offers a supportive work environment.
Qualifications
Ability to interact with customers in a friendly and helpful manner.
Patience and the ability to handle customer inquiries and complaints effectively.
Accuracy in handling cash transactions and making change.
Attention to detail in recording transactions and handling cash.
Responsibilities
Greet customers warmly and professionally.
Accurately receive customer orders including type of laundry and special instructions.
Provide accurate pricing information and answer customer inquiries.
Collect payments from customers using cash, credit cards, or other accepted methods.
Maintain accurate records of customer orders and payments.
Skills
Strong communication skills
Interpersonal skills
Basic mathematical skills
Organizational skills
Time-management skills
Job description
Job Description
Greet customers warmly and professionally.
Accurately receive customer orders, including type of laundry, weight, and special instructions.
Provide accurate pricing information and answer customer inquiries.
Collect payments from customers using cash, credit cards, or other accepted methods.
Issue receipts and provide customers with pickup information.
Handle customer concerns and complaints professionally and efficiently.
Maintain accurate records:
Log customer orders and payments into the point-of-sale (POS) system or manual records.
Balance cash drawers at the end of each shift and reconcile with sales records.
Ability to interact with customers in a friendly and helpful manner.
Strong communication and interpersonal skills.
Patience and the ability to handle customer inquiries and complaints effectively.
Basic mathematical skills
Accuracy in handling cash transactions and making change.
Ability to perform basic calculations.
Good organizational and time-management skills:
Ability to multitask and prioritize tasks effectively.
Attention to detail in recording transactions and handling cash.
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