Call Coordinator

Sourcefit; Quezon City; Remote; PHP 400,000 - 600,000; Full time

Job summary

A leading company is hiring a Call Coordinator to handle remote administrative support tasks, including coordinating field technicians and maintaining client relationships. The role, which occurs during evening hours, requires attention to detail, strong communication skills, and the ability to manage multiple tasks effectively.

Qualifications

• 2-3 years’ experience in remote administrative support.
• Detail-oriented with excellent communication skills.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Coordinate technicians and ensure accurate service delivery.
• Maintain strong client relationships and document service activities.
• Manage job queue and close service calls by end of day.

Skills

Communication

Organizational Skills

Detail-oriented

Stress Management

Multi-tasking

Job description

Job Details:
Call Coordinator
M-F, 10 PM – 7 AM PH Time
Work from Home

Job Summary: This individual will be responsible for coordinating field technicians by performing the following duties

• Maintaining a strong client relationship by arranging and coordinating onsite technical services and meeting customers’ SLA’s (Service Level Agreements).
• Review each new service call and ensure that all the required information is present and accurate.
• Find local technicians to perform service. Prepare technician for service call and set expectations of service delivery including ETA, tools needed, documentation requirements etc.
• Document all aspects of service activity including ETA’s, Parts Tracking, Job Status etc.
• Provide outstanding communication to Customers, Technicians, and Accounting to assure smooth call flow; utilizing phone, email, IM, and internal system notes effectively and professionally.Keep job queue clean and up to date with all needed / required information and accurate follow-up dates
• Close service calls by EOD the same day the call is completed.
• Manage return visit process quickly and accurately to ensure payment for all service done.
• Answer phone calls in a timely fashion
• Fulfill other duties as may be requested.

Qualifications

• 2-3 years’ experience in remote administrative support.
• Must be detail-oriented and have excellent communication and organizational skills.
• Must be able to handle high stress/high volume workload.
• Ability to manage multiple tasks simultaneously.
• Ability to work independently.