Call Center Team Lead: Coach, KPI Achiever

CNX; Quezon City; Presencial; PHP 279.000 - 446.000; Jornada completa

Descripción de la vacante

Concentrix in the Philippines seeks a Team Leader in Quezon City to supervise a group of call center associates, coach on performance, monitor attendance, and ensure KPIs are met. You will mentor staff, conduct team meetings, and stay updated on internal processes.

Successful candidates will promote Concentrix values, handle escalations, and contribute to a positive, high-performance work environment.

Formación

• Associate’s degree in related field with two to four years of relevant experience preferred.
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
• Work well under pressure and follow through on items to completion.
• Strong communication skills, both written and verbal.
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable.
• Ability to mentor, coach and provide direction to a team of employees.
• Willingness to work a flexible schedule.

Responsabilidades

• Supervise day-to-day call center associates and monitor attendance.
• Coach direct reports regularly to ensure performance metrics are met weekly.
• Identify performance issues, develop action plans, and implement corrective actions up to termination.
• Ensure KPIs and financial targets are met through service delivery.
• Communicate expectations and provide timely updates.
• Provide subject matter expertise in handling escalated calls as needed.
• Conduct team meetings and organize team activities.
• Stay current on policies and attend manager development training.
• Promote Concentrix values through behavior and advocacy for team members.

Conocimientos

Coaching

Team leadership

Communication skills

Multi-tasking

Mentoring

Flexible schedule

Educación

Associate’s degree in related field

Descripción del empleo

Concentrix in the Philippines seeks a Team Leader in Quezon City to supervise a group of call center associates, coach on performance, monitor attendance, and ensure KPIs are met. You will mentor staff, conduct team meetings, and stay updated on internal processes.

Successful candidates will promote Concentrix values, handle escalations, and contribute to a positive, high-performance work environment.