Call Center Representative

Foundever™; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

HMO Benefits for you and your family

Free Call Center Training

Free Shuttle services in selected locations

Job summary

A leading call center company in Metro Manila is seeking passionate individuals for customer service roles. You will handle inquiries via phone, email, and chat while providing exceptional service. Candidates with at least 6 months of BPO experience and strong communication skills are encouraged to apply. The position includes paid training and growth opportunities within the company.

Qualifications

• 6 months or more of BPO experience required.
• Good to excellent communication skills and comprehension.
• Ability to navigate basic computer systems.

Responsibilities

• Provide excellent customer service via phone, email, and chat.
• Handle customer inquiries and resolve issues promptly.
• Maintain call records and update customer information.

Skills

Communication skills

Customer service experience

Basic computer navigation

Education

Completed Senior High School or two years of college education

Job description

Go further with Foundever

• Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
• We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

What is the Job Description?

• Provide excellent customer service via phone, email, and chat.
• Handle customer inquiries and resolve issues promptly.
• Maintain call records and update customer information in the database.
• Assist in product knowledge and troubleshooting.
• Work collaboratively with team members to enhance customer satisfaction.
• Meet performance metrics and contribute to team goals.

What should you expect from us?

• Paid training from day one
• Tons of growth opportunities (93% of our non-agent positions are filled internally)
• A leadership team that hears your voice; we know that when we work together, we can accomplish so much more
• Fun team environment where we work hard to build trust every single day
• HMO Benefits for you and your family
• Free Call Center Training
• Free Shuttle services in selected locations (Pick-up points)

Terms and conditions apply

What are we looking for?

• With at least 6 months and up BPO Experience Required
• Completed at least Senior High School or two (2) years of college education
• Basic computer navigation skills
• Good to Excellent Communication skills & Comprehension