Call center agent - No BPO experience required - Upto 16k monthly

Metacom Careers; Davao City; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading customer service provider in the Philippines is looking for dedicated individuals to join their team. The role involves handling customer inquiries about credit cards and loans, providing information on financial products, and ensuring compliance with company standards. Candidates should possess good communication skills and are expected to work onsite with flexible schedules. The company offers comprehensive benefits including free medical insurance, up to PHP 16500, and a wellness program.

Benefits

Free Medical Insurance upon regularization

Insurance Coverage Starting Day 1

Government Mandated Benefit

Up to 13th Month Pay

HMO

Night Differential Pay

Rice Allowance

Paid Leaves

Holiday and OT Pay

Mental Wellness Program Starting Day 1

Qualifications

• No BPO experience required.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Handle customer inquiries related to credit cards, loans, and account information.
• Process payments and resolve billing issues.
• Provide accurate information about financial products.
• Investigate discrepancies in customer accounts.
• Ensure compliance with company policies.
• Maintain confidentiality of customer information.
• Document customer interactions accurately.
• Meet key performance metrics.
• Escalate complex issues to supervisors.
• Deliver professional customer service.

Skills

Good communication skills

Education

High School (Old Curriculum) or ALS Graduate

Job description

Job Responsibilities

• Handle customer inquiries related to credit cards, loans, banking transactions, and account information.
• Process payments, verify account details, and assist with billing or transaction issues.
• Provide accurate information about financial products and services.
• Investigate and resolve discrepancies or disputes in customer accounts.
• Ensure compliance with company policies and financial regulations during all interactions.
• Maintain confidentiality and security of sensitive customer information.
• Document all customer interactions and transactions in the system accurately.
• Meet key performance metrics such as quality scores, customer satisfaction, and handling time.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Deliver professional and courteous service to promote customer trust and satisfaction.

What We Offer

• Free Medical Insurance upon regularization (with incl of common law partners)
• Insurance Coverage Starting Day 1
• Government Mandated Benefit
• Up to 13th Month Pay
• Up to PHP 16500
• HMO
• Night Differential Pay
• Rice Allowance
• Paid Leaves
• Holiday and OT Pay
• Mental Wellness Program Starting Day 1

Qualifications

• No BPO experience required
• High School (Old Curriculum) or ALS Graduate
• Good communication skills
• Willing to work onsite and on shifting schedules

Start your career with us and grow with a company that values you!