Call Center Agent - Earn up to 25K monthly - Davao City

Metacom Careers; Davao City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading tech support company in Davao City seeks candidates for a Technical Support role. Applicants should have at least one year of experience in the BPO sector and be ready to assist customers via call, chat, or email. Responsibilities include troubleshooting technical issues and providing excellent customer service. Benefits include a competitive salary of up to PHP 25,000, life insurance, and HMO with 2 free dependents.

Benefits

Up to PHP 25,000 Monthly Salary

HMO + 2 Free Dependents

Critical Illness Benefits

Life Insurance

Government-Mandated Benefits

PTO Leave Credits

Qualifications

• At least 1 year of Technical Support experience in BPO.
• Must be available to work onsite in Damosa, Davao City.

Responsibilities

• Provide technical assistance to customers via phone, chat, or email.
• Troubleshoot issues related to software, hardware, internet connectivity, or account access.
• Document customer interactions, solutions, and follow-up actions accurately.
• Meet performance metrics such as AHT, CSAT, and resolution rate.

Skills

Technical assistance

Troubleshooting

Customer service

Communication skills

Education

At least 2 years in College or Senior High School Graduate

Job description

Responsibilities

• Provide technical assistance to customers via phone, chat, or email.
• Troubleshoot issues related to software, hardware, internet connectivity, or account access.
• Guide customers step-by-step in resolving technical problems.
• Escalate complex cases to higher support or specialized teams when needed.
• Document customer interactions, solutions, and follow-up actions accurately.
• Deliver excellent customer service by staying calm, empathetic, and professional.
• Educate customers on product features, system updates, and best practices.
• Meet performance metrics such as AHT, CSAT, and resolution rate.
• Follow company policies, security protocols, and data privacy standards.
• Collaborate with teammates and participate in training to stay updated on tools and processes.

Benefits

• Up to PHP 25,000 Monthly Salary
• HMO + 2 Free Dependents
• Critical Illness Benefits
• Life Insurance
• Government-Mandated Benefits
• PTO Leave Credits

Qualifications

• At least 1 year of Technical Support experience in BPO
• At least 2 years in College or Senior High School Graduate
• Must be available to work onsite in Damosa, Davao City