Call Center Agent

Metacom Business Process Outsourcing Solution Inc.; Taguig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A customer service outsourcing firm in Metro Manila is seeking applicants for a role that involves handling inbound calls from patients and healthcare providers. Applicants should be willing to work onsite and may have no to 3 months of BPO experience. The role emphasizes customer support and requires adherence to privacy standards. Enjoy benefits like paid training and career growth opportunities.

Benefits

Sign-On Bonus

Paid training

Government-mandated benefits

Allowances depending on the account

Real career growth opportunities

Qualifications

• No BPO experience up to 3 months BPO experience.
• Willingness to work onsite.
• Comfortable with a shifting schedule.

Responsibilities

• Handle inbound calls from patients and healthcare providers.
• Assist with inquiries about coverage, claims, and billing.
• Provide empathetic support and accurate information.
• Update customer records and document all interactions.
• Follow HIPAA and data privacy standards.
• Achieve performance goals such as customer satisfaction.

Education

High School Graduate (Old Curriculum)

ALS Passer

College Undergrad

College Graduate

Job description

Responsibilities

• Handle inbound calls from patients, members, and healthcare providers.
• Assist with inquiries about coverage, claims, billing, and enrollment.
• Provide clear and empathetic support while ensuring accurate information is delivered.
• Update customer records and document all interactions in the system.
• Follow HIPAA and company data privacy standards at all times.
• Achieve performance goals such as quality, attendance, and customer satisfaction.
• Coordinate with team leads for escalations and process updates.

We welcome applicants with:

• No BPO experience up to 3 months BPO experience
• High School Grad (Old Curriculum), ALS Passer, College Undergrad, or College Graduate
• Willing to work onsite
• Comfortable with a shifting schedule

Industries

• Food Delivery
• Premium Telco
• Healthcare (Regular & Fixed Term)
• Healthcare Tech
• CSR
• Telco
• Premium Financial
• Local Financial

What You’ll Enjoy:

• Sign-On Bonus (for selected accounts)
• Paid training to help you succeed
• Government-mandated benefits
• Allowances depending on the account
• A supportive team and real career growth opportunities