Call Center Agent

Work-1 Manpower Recruitment Services; Cebu City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading manpower recruitment firm in Cebu City seeks a Customer Service Representative to respond to inquiries via phone, email, or chat. The ideal candidate has a high school diploma, strong communication skills, and is motivated to learn in a fast-paced environment. This role requires flexibility, including evenings and weekends, to provide exceptional service and handle customer complaints effectively.

Qualifications

• 0–2 years of relevant experience in customer service.
• Motivated to learn and adapt in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information about products and services.
• Handle customer complaints and resolve issues efficiently.
• Document customer interactions and feedback.

Skills

Strong communication skills

Interpersonal skills

Ability to remain calm under pressure

Education

High School Diploma or equivalent

Job description

• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Provide accurate information regarding products and services to customers.
• Handle customer complaints and resolve issues efficiently.
• Document customer interactions and feedback for future reference.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years of relevant experience.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Ability to remain calm under pressure and provide exceptional customer service.
• Responsibilities and Duties: Motivated to learn and adapt in a fast-paced environment.
• Working Conditions: Must be able to work flexible hours, including evenings and weekends.