Cable Operations Leader: Elevate CX & Revenue

MCI; Taguig; In loco; PHP 420.000 - 720.000; Tempo pieno

Descrizione del lavoro

MCI is seeking a Cable Operation Supervisor to oversee a team of call center supervisors. The role focuses on delivering outstanding customer experiences, managing sales-driven operations, and leading a complex care line in a fast-paced environment.

The position is full-time and on-site, requiring presence at one of our contact center locations. Ideal candidates are highly organized, customer-focused, and capable of mentoring others across departments.

Competenze

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Fluent reading and speaking English.
• Must have wired, high-speed internet (20 Mbps+).
• Excellent written and oral communication skills.
• Typing at least 20 words per minute.
• Ability to work regularly scheduled shifts.
• Proficient in MS Office (Excel, PowerPoint, Word, Outlook).
• Willingness to undergo background screening and drug testing.

Mansioni

• Lead a team of 5-10 call center supervisors for inbound/outbound reps.
• Coach and develop reports on customer service processes and best practices.
• Maintain metrics, policies, and procedures to boost productivity.
• Promote accountability, continuous improvement, and excellence.
• Manage workforce and set performance goals and objectives.
• Ensure customer satisfaction across all service interactions.
• Motivate and develop the team to maximize sales opportunities.
• Oversee payroll accuracy and weekly submissions.
• Drive revenue and profit growth from call center operations.
• Collaborate with QA, training, IT, and recruiting teams.

Conoscenze

English Fluency

Customer Service

Multitasking

Reliability

Typing Speed

Shift Flexibility

MS Office

Scheduling

Conflict Resolution

Tech-Savvy

Formazione

High school diploma

Strumenti

MS Office

Descrizione del lavoro

MCI is seeking a Cable Operation Supervisor to oversee a team of call center supervisors. The role focuses on delivering outstanding customer experiences, managing sales-driven operations, and leading a complex care line in a fast-paced environment.

The position is full-time and on-site, requiring presence at one of our contact center locations. Ideal candidates are highly organized, customer-focused, and capable of mentoring others across departments.