Business Support Specialist - Commercial Services

DSV - Global Transport and Logistics; Parañaque; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading logistics company is seeking an Account Manager in Metro Manila, Philippines. This role involves data acquisition and processing, providing support to Junior Account Managers, and working closely with account owners. Candidates must possess a university degree, a solid command of English, and intermediate MS Excel skills. The position offers a full-time contract and opportunities for professional development within a dynamic environment.

Qualifications

• University Graduate or trained Forwarder preferred.
• Sound and proven knowledge of function’s principle.
• Professional skills development by participation in training.

Responsibilities

• Perform defined and assigned customer support activities.
• Identify and communicate issues with Account Owner.
• Complete tasks according to deployed documentation.
• Establish communication with stakeholders and departments.
• Update documentation related to the provided process.
• Provide 1st level support for data quality queries.
• Suggest improvements to performed processes.

Skills

English language at least at a B2 level

Intermediate knowledge of MS Excel

Education

University Graduate (transportation studies preferred)

Job description

Job Req Number: 103259

Time Type: Full Time

Position Overview

Account Manager works on data acquisition and data processing, delivering defined reports to the clients with the highest possible quality and correctness within the fixed time frame. Account Manager supports Junior Account Managers on daily basis and is responsible for their tasks checking. Able to work independently, estimate and plan own tasks with accepted accuracy. Trains new team members. Maintains process descriptions together with Account Owner. Works with customer or non‑facing support on AO activities; rate requests, rate card maintain, fuel updates, Spot quotes, invoice audits etc

Tasks and Responsibilities

• Perform defined and assigned customer and non‑customer facings support activities on behalf of the Account Owner.
• Identify and communicate issues / challenges with the respective Account Owner.
• Completing assigned tasks according to deployed documentation for the enrolled accounts in scope.
• Established communication with the Account Owners, Stakeholders and globally located departments.
• Updating documentation related to the product provided process.
• 1st level support for the queries related to the data quality in specific reports.
• Working on problems/projects from moderately to considerable complex scope.
• Proposing improvements/optimizations of performed processes and its implementation once agreed with the supervisor
• Providing trainings to other team members. Buddy for newcomers.
• Sharing his/her point of view regarding performed tasks/processes in a constructive manner
• Sound and proven knowledge of function’s principle. Developing expertise.
• Responding on the emails within maximum two working days.
• Other tasks requested by the superior
• Compliance with internal regulations, procedures, law and managers orders, including labor regulations, regulations on remuneration and other internal regulations in the company.
• Behaviors and attitudes consistent with DSV values. 16. Professional skills development by participation in training and constant self-education

Education and Skills

• University Graduate (transportation studies are preferable) or trained Forwarder - preferred
• English language at least at a B2 level
• Intermediate (or above) knowledge of MS Excel

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.