Business Operations Manager

Nezda Technologies, Inc.; Metro Manila; On-site; PHP 1,000,000 - 2,000,000; Full time

Job summary

Nezda Technologies, Inc. in Metro Manila is seeking an experienced Delivery Management leader to oversee multiple accounts, drive service delivery excellence, and manage resources to meet client objectives.

The role emphasizes transformation initiatives, stakeholder coordination, and ensuring compliant operations across delivery teams. The ideal candidate brings 5+ years in Commercial BPO, deep knowledge of finance and HR delivery, and a proven track record leading multi-client environments

Qualifications

• 5+ years of relevant Commercial BPO experience.
• Strong operational knowledge of Finance delivery services.
• Strong operational knowledge of HR delivery services.
• Experience in BPO or a similar industry, preferably managing a multi-client environment.
• Proven ability to lead high-performing teams and deliver results.
• Excellent communication, leadership, and problem-solving skills.
• Strong analytical and strategic thinking skills.
• Ability to thrive in a fast-paced environment and manage multiple priorities.

Responsibilities

• Delivery Management: Lead multiple accounts, optimize service delivery and resource management, and support customer satisfaction, cost management, and business objectives.
• People Leadership: Lead managers and delivery employees, develop succession plans, support retention, and promote a positive and inclusive workplace.
• Transformation and Continuous Improvement: Drive improvement initiatives, action plans, operational targets, and transformation opportunities.
• Critical Issue Resolution: Lead responses to critical account and client issues, coordinate stakeholders, and implement corrective actions to prevent recurrence.
• Compliance and Audit: Ensure adherence to company policies, procedures, and applicable regulations while coordinating internal and external audits.

Skills

BPO Leadership

Finance delivery

HR delivery

Multi-client environment

Leadership

Communication

Problem solving

Analytical thinking

Strategic thinking

Prioritization

Job description

• Delivery Management: Lead multiple accounts, optimize service delivery and resource management, and support customer satisfaction, cost management, and business objectives.
• People Leadership: Lead managers and delivery employees, develop succession plans, support retention, and promote a positive and inclusive workplace.
• Transformation and Continuous Improvement: Drive improvement initiatives, action plans, operational targets, and transformation opportunities.
• Critical Issue Resolution: Lead responses to critical account and client issues, coordinate stakeholders, and implement corrective actions to prevent recurrence.
• Compliance and Audit: Ensure adherence to company policies, procedures, and applicable regulations while coordinating internal and external audits.

Must-Have Qualifications

• At least 5 years of relevant Commercial BPO experience.
• Strong operational knowledge of Finance delivery services.
• Strong operational knowledge of HR delivery services.
• Experience in BPO or a similar industry, preferably managing a multi-client environment.
• Proven ability to lead high-performing teams and deliver results.
• Excellent communication, leadership, and problem-solving skills.
• Strong analytical and strategic thinking skills.
• Ability to thrive in a fast-paced environment and manage multiple priorities.