Business Operations Associate

Arch Global Services; Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

Arch Global Services is seeking an Operations Analyst to interpret, analyze, and process activities in support of property and casualty insurance operations. You will work with a high degree of accuracy and consistently meet service level requirements.

The ideal candidate holds a bachelor’s degree and has strong skills in Microsoft Excel and Word, along with fluent English, keen analytical ability, attention to detail, and collaborative teamwork in an international environment.

Qualifications

• Bachelor’s degree is required.
• Strong English communication skills are essential.
• Proficiency in MS Excel and Word and MS Office Suite.

Responsibilities

• Interpret data, analyze results and process transactions in insurance operations supporting various areas.
• Prepare and issue documents and reports accurately per specifications.
• Interact with team and customers to complete deliverables.
• Communicate issues or queries promptly to ensure quick resolution.
• Assist with troubleshooting and improving processes as needed.

Skills

Communication skills

Analytical thinking

Attention to detail

Team collaboration

Adaptability

Education

Bachelor’s degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Office Suite

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Job Description

The operations analyst is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

Tasks/Responsibilities

• Interpret data, analyze results and process transactions in various systems in support of the following areas:
  • Submission Clearance
  • Policy & Endorsement rating and Issuance
  • Compliance
  • Auto
  • Other operations, as needed
• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

Required Skills/Experience

• Microsoft Excel and Word
• Microsoft Office Suite

Desired Skills/Experience:

• Strong verbal/written communication with fluency in the English language
• Strong analytical and problem-solving ability
• Detail and quality minded
• Collaborative and team-oriented with ability to execute within an international team
• Superior knowledge of Excel and Word
• Excellent communication and interpersonal skills
• Flexible with changing requirements and ability to learn new processes quickly

Education

• Bachelor’s degree

10400 Arch Global Services (Philippines) Inc.