Business Coordinator (Marketplace)

SafetyCulture; Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

An international tech scale-up based in Manila is seeking a Marketplace Business Support Coordinator to assist in customer onboarding and ongoing support. The role entails managing product catalogs, addressing customer queries, and collaborating with teams for process improvements. The ideal candidate will have 1–3 years of customer support experience and strong communication skills. This position offers a unique opportunity to be part of a fast-growing organization focused on operational excellence.

Benefits

Supportive team environment

Opportunities for learning and growth

Qualifications

• 1–3 years’ experience in customer support, operations, or a coordinator role.
• Strong English communication skills (written and verbal).
• Experience with customer support tools and eCommerce platforms is a plus.

Responsibilities

• Assist in onboarding new Marketplace customers.
• Respond to customer queries via email, chat, or other channels.
• Support customers with product discovery and catalog improvements.
• Collaborate with teams to troubleshoot customer issues.

Skills

Customer support experience

Strong English communication skills

Excel/Google Sheets proficiency

Process detail-oriented

Ability to manage multiple priorities

Tools

Customer support tools

Ticketing systems

Job description

SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.

The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast forward 7 years, and we have hundreds of thousands of workers in over 150 countries using our platform, conducting millions of inspections every month. We’re excited to have a largely untapped global market and ambitious goals to reach 100 million workers. We’re looking for talented and mission-driven people to drive that growth.

About SafetyCulture Marketplace

SafetyCulture Marketplace connects businesses with high-quality operational supplies—from PPE and uniforms to tools, hygiene, and safety equipment—seamlessly integrated with the SafetyCulture platform. We're on a mission to make it easier for teams to get the right products, at the right time, to get the job done.

The Opportunity

As we scale rapidly, we’re looking for a process-driven, detail-oriented Marketplace Business Support Coordinator to join our growing support team in Manila. This role will work closely with our Customer Success Manager based in Australia to support both new customer onboarding and ongoing account operations.

The role will focus on repeatable, scalable tasks—freeing up the CSM to deepen strategic relationships—while ensuring our customers have a smooth, supported experience across all touchpoints.

What You’ll Do

• Customer Onboarding Support: Assist in onboarding new Marketplace customers by building product catalogs, setting up templates, and preparing account materials.
• Customer Service & Level 1–2 Support: Respond to customer queries via email, chat, or other channels—resolving common issues, product questions, order updates, or catalog adjustments using internal systems.
• Product & Solution Assistance: Support customers with product discovery, sourcing, and catalog improvements—partnering with the CSM and GTM team to deliver great outcomes.
• Catalog Development: Build and manage product catalogs using spreadsheets, bulk upload tools, and internal systems. Ensure accuracy and up-to-date content.
• Operational Support: Assist in preparing commercial proposals, quoting, and processing product updates. Maintain documentation and templates to enable fast reuse.
• Internal Coordination: Collaborate with the GTM, Procurement, and Product teams to troubleshoot customer issues, improve our offering, and streamline operations.
• Process Improvement: Identify opportunities to simplify or automate tasks as we scale; create and maintain SOPs where needed.

What We’re Looking For

• 1–3 years’ experiencein customer support, operations, or a coordinator role (ideally in B2B, eCommerce, or SaaS environment)
• Strong English communication skills (written and verbal)
• Comfortable using Excel/Google Sheetsfor data manipulation and reporting
• Experience with customer support tools, ticketing systems, and/or eCommerce platforms a plus
• A knack for process, detail, and follow-through
• Ability to manage multiple priorities and meet deadlines in a fast-moving environment
• Self-starter with a team-first mindset

Why Join Us?

• Be part of a fast-growing, innovative business unit within SafetyCulture
• Work in a supportive, team-led environment with strong leadership in Australia
• Learn how Marketplace enables operational excellence for some of the region’s biggest brands
• Help build scalable systems that will support thousands of businesses globally

Location

We are located on the 27th Floor SM Aura Office Tower, 26th Street corner McKinley Parkway, Bonifacio Global City, Taguig City. Situated in the heart of the premier business district of Manila, a variety of malls, restaurants, cafes, and fast food joints are easily accessible and within walking distance from our office.

Check out our Facebook and Instagram pages to get a glimpse of the SafetyCulture life!

The Company

SafetyCulture is a customer and product-driven company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The company started in Townsville, our HQ is in Sydney, and we have offices in Kansas City, Manchester, Amsterdam and Manila.

Our first product, the SC app, is a mobile platform that helps teams around the world carry out inspections and spot issues quickly and easily. The knock‑on effects are huge: by surfacing exactly what matters, people in teams can act to improve their business, raising their game, again and again. From boutique hotels to space exploration companies, millions are discovering the positive impact this app can have on their teams and performance every day. Today there are more than 25,000 companies that pay for our products, carrying out millions of inspections per month.

This is an exciting time in SafetyCulture’s history. We now have roughly 400 mission‑obsessed people driving outcomes for our customers. We have a strong senior leadership team with experience taking start‑ups through the critical scale‑up phase. We’ve raised more than $150 million in funding, which will be used to evolve the product into an alerts platform for distributed teams, and expansion into insurance, sensors and IoT, and telematics for fleets. The goal is to have 100 million people using our products every day.

At SafetyCulture, we respect and appreciate what makes each of our team members different in terms of gender, age, ethnicity, religion, disability or sexual orientation. We unite to support one another as allies and we take deliberate steps to ensure that our people feel like they belong and can thrive at work each day.

You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.