Business Communications Analyst

Cigna Health and Life Insurance Company; Hinoba-an; Hybrid; PHP 396,000 - 594,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working environment

Private Medical Insurance

Employee Wellbeing Benefits

Educational Development Program

Job summary

Cigna Healthcare is seeking a Business Communications Analyst to support communications for digital products and Agile delivery teams. The Bangalore-based role collaborates with global stakeholders across the US, Hong Kong, Madrid and the UK, translating technical updates into clear, audience-focused content.

You will manage release notes, internal emails, FAQs, user guides and multilingual content, coordinating with product, tech, operations and commercial teams to ensure consistency and timely

Qualifications

• 1 to 2 years of total experience in content management, copywriting, business communications or a related communications role.
• Experience drafting internal or stakeholder communications in partnership with business, product or technical subject matter experts.
• Professional-level English language skills, both written and verbal, with the ability to write clear, accurate and audience-focused business communications.
• Attention to detail, with experience editing, proofreading and quality-checking content before publication or distribution.
• Organization, planning and time management skills, with the ability to prioritize, self-manage and follow through on assigned work.
• A proactive, collaborative and solutions-driven working style, with confidence asking questions, flagging risks and taking initiative when information is unclear.

Responsibilities

• Support the planning, drafting, editing and delivery of communications for digital product releases, enhancements, incidents and operational changes.
• Translate technical updates, product changes and stakeholder feedback into clear, business-friendly content for different audiences.
• Create or update release notes, internal emails, FAQs, user guides, stakeholder updates, presentations and SharePoint content.
• Partner with product, technology, business readiness, operations and commercial stakeholders to understand communication needs and confirm key messages.
• Maintain communication calendars, templates, distribution lists, approval records and communication repositories.
• Support translation workflows by coordinating requests, preparing content for translation, tracking review input and helping maintain consistency across languages.
• Support urgent communications by helping clarify the issue, audience impact, action required and next steps.

Skills

Content management

Copywriting

Business communications

English proficiency

Tools

Jira

Job description

About Cigna Healthcare

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry. Our mission is to improve the health, well-being, and peace of mind of those we serve. Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do. Our leadership is consistent, approachable, and supportive-ensuring your well-being and work-life balance. We're looking for individuals who thrive in collaborative environments, are passionate about meaningful change, and want to grow in a company that puts people first. At Cigna, you'll be part of a purpose-driven team that values innovation, compassion, and impact. Whether you're shaping better care experiences or supporting customers through life's key moments, your work will matter. Grow with us- and help shape the future of healthcare.

About The Role

Are you a clear, organized communicator who can turn complex product and technology information into messages people can understand and act on? Our International Health Technology and Agile Product Enablement team is looking for a Business Communications Analyst to support communications across digital products, Agile delivery teams and business readiness activity. This Bangalore-based role supports global stakeholders across Cigna Healthcare, including teams in the US, Hong Kong, Madrid and the UK. You will collaborate across time zones while managing work within agreed local working hours and priorities. You'll Be Responsible For: Support the planning, drafting, editing and delivery of communications for digital product releases, enhancements, incidents and operational changes. Translate technical updates, product changes and stakeholder feedback into clear, business-friendly content for different audiences. Create or update release notes, internal emails, FAQs, user guides, stakeholder updates, presentations and SharePoint content. Partner with product, technology, business readiness, operations and commercial stakeholders to understand communication needs and confirm key messages. Maintain communication calendars, templates, distribution lists, approval records and communication repositories. Support translation workflows by coordinating requests, preparing content for translation, tracking review input and helping maintain consistency across languages. Support urgent communications by helping clarify the issue, audience impact, action required and next steps.

Qualifications

What You’ll Bring to the Role 1 to 2 years of total experience in content management, copywriting, business communications or a related communications role. Experience drafting internal or stakeholder communications in partnership with business, product or technical subject matter experts. Professional-level English language skills, both written and verbal, with the ability to write clear, accurate and audience-focused business communications. Attention to detail, with experience editing, proofreading and quality-checking content before publication or distribution. Oganization, planning and time management skills, with the ability to prioritize, self-manage and follow through on assigned work. A proactive, collaborative and solutions-driven working style, with confidence asking questions, flagging risks and taking initiative when information is unclear.

Valued Extras

Communication Adaptability: Able to adapt communication styles to different audiences. Digital Communication Tools: Familiar with digital communication and collaboration tools. Agile Project Tools: Familiar with Jira and other agile project management platforms.

Healthcare Experience

Multilingual Communication Competencies & Skills Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. Ensures Accountability: Holds self and others accountable to meet commitments. Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.

Why You’ll Love Working here

• Competitive salary
• Multicultural and hybrid working environment
• Private Medical Insurance
• Employee Wellbeing Benefits
• Educational Development Program

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.