Business Analyst II - #123390

iQor, Inc.; Santa Rosa; On-site; PHP 500,000 - 900,000; Full time

Job summary

iQor, Inc. is recruiting an IT/Business Systems Analyst in Laguna, Philippines to analyze business needs and align IT solutions with initiatives.

The role involves defining system scope, gathering requirements, and producing detailed specifications for development and testing. The ideal candidate has 3+ years of relevant experience, a Bachelor's degree or equivalent, and the ability to coordinate with various units.

Qualifications

• Bachelor's degree or equivalent required.
• Degree in Electronics, Electrical Engineering, Technology, Industrial Engineering or related field preferred.

Responsibilities

• Formulates and defines scope of system and objectives.
• Confer with organizational units to determine requirements.
• Oversees large, complex projects with planning and monitoring.
• Writes functional specifications of user needs for applications and testing.
• Prepares project plans and implementation schedules.
• Maintains documentation and ensures adherence to IT policies and procedures.
• Drives continuous improvement through analysis and metrics.

Skills

3+ years of experience

Education

Bachelor's degree or equivalent

Engineering-related degree preferred

Job description

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Job Summary:

Conducts business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology solutions with business initiatives. Analyzes business procedures and needs to develop detailed specifications from which programs will be written.

Responsibilities:

• Formulates and defines scope of system and objectives.
• Confers with organizational units involved to determine requirements.
• Oversees large, complex, more important projects or more than one project, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results.
• Devises sample input data to test accuracy of program.
• Observes or runs test of program using sample or actual data.
• Conducts inquiries pertaining to the development of new information systems to meet current and projected business needs.
• Writes functional specifications of user needs for application development, enhancements, and testing.
• Analyzes user requirements, procedures, and problems to improve existing systems.
• Prepares functional, systems and program specifications.
• Prepares project plans and implementation schedules.
• Confers with organizational units involved to determine requirements.
• Maintains and develops documentation for responsible area.
• Maintains a thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job, this could include formal or self paced professional development.
• Prepares project plans and schedules. Provides status updates of assigned projects.
• Recommends/conducts training.
• Maintains positive relations with all employees encouraging them to suggest ways of improving IT systems.
• Serves as escalation point for troubleshooting issues.
• Maintains a good working relationship with customers and vendors.
• Ensures 100% adherence to all IT and department policy, processes and procedures.
• Participates in the exchange of ideas and information within the department. Asks questions; encourage input from team members.
• Provides regular updates to appropriate managers.
• Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
• Drives continuous improvement through trend reporting analysis and metrics management.
• Assures that procedures and work instructions are efficient and not redundant. Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are best in field.
• Demonstrate a commitment to customer service; anticipates, meets and exceeds expectations by solving problems quickly and effectively; making customer issues a priority.
• Confers with reporting manager on complex or unusual situations.
• Establishes new measurement systems if/where possible.
• Exchanges knowledge and information with other iQor facilities to ensure best practices are shared throughout the company.Ensures 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality).
• Maintains discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to iQor or customer specific.
• Interprets a variety of instructions furnished in written, oral, diagram or schedule form. Maintain discretion and confidentiality in all areas pertaining to the IT systems. Understand and embrace the business and IT strategic direction.
• Performs other duties as assigned.
• Thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job.
• Strong communications and customer service skills.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Proficiency in use of personal computers, Microsoft Office products and e-mail skills required.
• Performs other duties as assigned.

Skills Requirements:

• 3 or more years of work experience.

Education Requirements:

Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required.Degree in Electronics, Electrical Engineering, Technology, Industrial Engineering or related field preferred.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.