Business Analyst

Institutional Shareholder Services Inc.; Manila; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

ISS STOXX is seeking an experienced Business Analyst to join our Global Research Operations and Change Management Team in a hybrid Manila-based role. You will liaison between Research and Technical Development, lead functional requirements analysis, and manage stakeholder needs while updating documentation for new features and services.

The role requires 5+ years in business analysis within financial services, CBAP preferred, strong English communications, and proficiency with MS Office, Visio,

Qualifications

• Bachelor’s degree in economics, finance or equivalent; CBAP certification preferred.
• At least 5 years of experience as a Business Analyst focusing on application development in financial services.
• Experience in proxy advisory services, corporate governance or sustainability research.
• Proficient in MS Office; Visio and data visualization tools a plus; knowledge of Figma or similar design tools.

Responsibilities

• Elicit requirements via interviews, analysis, workshops, storyboards, and use cases to create project and business requirements documents.
• Represent requirements with diagrams, prototypes, scenarios, or process flows.
• Analyze and map business processes (As Is / Should Be) and create swim lane diagrams.
• Analyze data and processes to identify gaps, map data, coordinate revalidation and track updates.
• Produce UI mockups, write use cases, and define user acceptance criteria.
• Lead requirements reviews, prioritize and ensure traceability throughout projects.
• Support QA with testing and defect tracking; assist PMs with project charters and plans.
• Manage research backlogs and categorize new requests for research operations.

Skills

MS Office

English fluency

Education

Bachelor's degree in economics/finance

CBAP Certification

Tools

MS Visio

Figma

Job description

Overview

ISS STOXX is growing! We are immediately seeking an experienced Business Analyst to join our Global Research Operations and Change Management Team. We offer an exciting, creative, team-oriented operations environment for someone looking to advance their career in Governance Research. The primary responsibility is to serve as the liaison between the Research team and the Technical Development team - lead the implementation of operational assessments and conducting functional requirements analysis for maintenance/enhancements/new services. This person will be responsible for managing the business needs of the project stakeholders (including end users), update and design documents to match the constant development of new features and functionalities of our applications. There may be occasional flexibility required on working hours to support collaboration with our global internal customers across the UK, Continental Europe, Asia, and the Americas.

Responsibilities

• Elicit requirements using interviews, document analysis, requirement workshops, storyboards, business process description, use cases, scenario, event lists, business analysis, task, and workflow analysis to create the Project Requirement Document and the Business Requirement Document
• Represent requirements using alternative views, such as analysis models (diagrams), prototypes, scenarios, or process flows where appropriate
• Analyze and map business processes (As Is / Should Be)
• Create swim lane diagrams and business process models
• Analyze processes and data to identify gaps or perform processes/ data mapping, coordinate the revalidation, track requests for updates and apply changes where necessary
• Produce UI mockup screens, write use cases and document user acceptance criteria for each requirement
• Lead requirements review sessions to ensure clarity, participate in requirements prioritization, manage traceability of information and track status throughout the project
• Support quality assurance team with functional testing and the tracking of defects
• Assist project managers with the development of project charters and project plans as necessary
• Manage research backlogs through a sustainable, repeatable process
• Categorize, prioritize, and group new requests coming into Research Operations Support system, process, and content improvements projects for the Research department's operations

Qualifications

• Bachelor’s degree in economics, finance or any equivalent is required, preferably has attained a Business Analyst Certification (Certified Business Analysis Professional (CBAP)
• At least 5 years of solid experience as a Business Analyst focusing on application development, preferably in the Financial Services industry
• Experience in proxy advisory services business/ corporate governance research or sustainability research.
• Excellent command in MS Office (knowledge of Microsoft Visio and data visualization tools is a plus)
• Working knowledge in using Figma or a similar design tool
• Strong oral and written communication skills (Fluency in English is essential)

Work Location & Schedule

Amenable working on a late dayshift/mid-shift schedule, as business requires. Hybrid working arrangement (at least 3 days' work onsite per week) #LI-EA01 #LI-HYBRID #MIDSENIOR #ProjectMgt

What You Can Expect from Us

Our people are the moving force behind our work. We are committed to building a culture that values diverse skills, perspectives, and experiences. If you have the skills, passion, and drive to help us bring clarity and transparency to capital markets, we want to work with you. Together, we can grow your career in an environment that fuels creativity, drives innovation, and has real impact.

About ISS STOXX

ISS STOXX delivers world-class research, data, and technology solutions that empower capital market participants to pursue their visions with confidence. Our expertise spans indices, corporate governance, sustainability, cyber risk, and fund intelligence, giving clients the tools they need to uncover opportunities, manage risks, and navigate evolving regulations. We are made up of 4,000 professionals operating across 20 countries and serving approximately 5,000 clients, including many of the world’s leading institutional investors. Our scale and reach give us deep market knowledge, while our innovative methodologies allow us to offer our clients tailored insights that drive impact and success. ISS STOXX Governance delivers comprehensive corporate governance research, analytics, and investor voting solutions supported by a global, high‑quality data set spanning diverse markets and topics. Our offerings equip investors with the depth and scale needed to meet evolving stewardship priorities. We provide flexible voting policy options, including fully customizable reports, backed by experienced research teams located worldwide, ensuring clients benefit from both global insight and local market expertise.

Visit our website: https://www.iss-stoxx.com/ View additional open roles: https://www.iss-stoxx.com/about/careers/

Equal Employment Opportunity Statement

ISS STOXX is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.

Repetition of Expertise

ISS STOXX delivers world‑class research, data, and technology solutions that empower capital market participants to pursue their visions with confidence. Our expertise spans indices, corporate governance, sustainability, cyber risk, and fund intelligence, giving clients the tools they need to uncover opportunities, manage risks, and navigate evolving regulations. We are made up of 4,000 professionals operating across 20 countries and serving approximately 5,000 clients, including many of the world’s leading institutional investors. Our scale and reach give us deep market knowledge, while our innovative methodologies allow us to offer our clients tailored insights that drive impact and success.