Brand Ambassador

National Book Store Inc.; Mandaluyong; On-site; PHP 167,400 - 279,000; Full time

Job summary

A leading retail bookstore in the Philippines seeks enthusiastic individuals for customer service roles. The ideal candidates should be friendly, team-oriented, and willing to engage with customers, particularly families and children. Responsibilities include greeting customers, providing assistance, and promoting products. Qualifications include at least a high school diploma and 1–2 years of experience in retail or customer service. Opportunities available in various locations across the Philippines.

Qualifications

• At least a High School Graduate.
• 1–2 years of related experience in Retail, Sales, or Customer Service.
• Enjoys engaging with customers, especially kids and families.

Responsibilities

• Serve as the front-facing representative of the brand in-store.
• Proactively greet customers and offer assistance.
• Maintain updated knowledge of New Items and Best Sellers.

Skills

Friendly and approachable

Strong communication skills

Selling skills

Team player

Education

High School Graduate

Job description

Job Description

Qualifications

• At least a High School Graduate
• 1–2 years of related experience in Retail, Sales, or Customer Service
• Friendly, approachable, and enthusiastic
• Enjoys engaging with customers, especially kids and families
• Team player with strong communication and selling skills

Job Requirements

• Government IDs/Numbers (SSS, TIN, PHILHEALTH, PAG-IBIG)
• NBI Clearance or Police Clearance
• PSA Birth Certificate
• Diploma or Transcript of Records (TOR)
• Certificate of Employment (COE) from previous employment/s
• Medical Exam

Slots are open in:

• SM NORTH EDSA
• SM MEGAMALL
• SM BAGUIO
• SM CLARK
• FILINVEST
• SM STA ROSA
• GLORIETTA 1
• SUPERBRANCH
• GH GREEN LANES
• SM DASMARINAS
• SM MOA
• SM LIPA
• SM DAVAO
• SM ILOILO
• SM SEASIDE CITY
• SM MANILA
• SM FAIRVIEW
• SM SOUTHMALL
• SM CEBU
• SM GRAND CENTRAL

Responsibilities

• Brand Representation
  • Serves as the front-facing representative of the brand in-store.
  • Embodies company values, service standards, and professionalism at all times.
  • Promotes a welcoming, friendly, and helpful store environment.
  • Actively supports brand campaigns, launches, and promotional activities.
• Customer Interaction
  • Proactively greet customers and offer assistance.
  • Guides customers to the right sections, products, and services.
  • Recommend relevant books, school/office supplies, and gift items based on customer needs.
  • Escalates complex concerns to the Store Manager or Supervisor when needed.
  • Answers basic product, promo, and price inquiries.
• Product Knowledge & Selling Support
  • Maintain updated knowledge of New Items, Best Sellers, Featured Titles and Collections, Promotional Bundles and Seasonal Items.
  • Supports suggestive selling and cross-selling.
  • Assists in promoting priority categories and featured merchandise.
  • Provides suitable options and guides customers toward informed purchase decisions.