BPS Operations Manager

DXC Technology; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

DXC Technology is seeking an experienced Process Manager to lead day-to-day business process transactions and teams in Metro Manila. The role emphasizes efficiency, quality, and compliance across operations.

You will collaborate with senior management to shape process strategies, monitor key metrics, drive improvements, and contribute to budgeting and resource allocation while ensuring high standards for performance reporting.

Qualifications

• Bachelor’s degree or equivalent in a relevant field.
• 7+ years of experience overall, with at least 3 years in a similar role.
• Proven experience in business process transactions and optimization.
• Strong learner with current knowledge of industry trends and technology.

Responsibilities

• Manage day-to-day business process transactions and teams efficiently.
• Implement process improvements to boost productivity and quality.
• Provide guidance to a team of senior analysts and analysts.
• Collaborate with senior management to execute process strategies.
• Monitor performance metrics and data-driven decisions.
• Contribute to budgets and resource allocation.
• Prepare and present performance reports to senior management.
• Ensure team meets quality and compliance standards.

Skills

Process management

Process optimization

Data-driven decisions

Continuous learner

Education

Bachelor's degree

Advanced degree preferred

Job description

Job Description:

Essential Job Functions:

• Manage day-to-day business process transactions and teams, ensuring efficient and compliant operations.
• Implement process improvements to drive productivity and quality enhancements.
• Provide guidance and support to a team of senior analysts and analysts.
• Collaborate with senior management to develop and execute process-related strategies.
• Monitor performance metrics and key indicators to make data-driven decisions.
• Contribute to the development of budgets and resource allocation.
• Prepare and present performance reports to senior management.
• Ensure that the team meets quality and compliance standards.

Basic Qualifications:

• Bachelor’s degree in a relevant field or equivalent combination of education and experience
• Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications:

• Advanced degree in a relevant field a plus
• Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is available here

.