BPO Supervisor

NTT America, Inc.; Manila; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

NTT DATA Manila is seeking an experienced Health Claims End to End Team Leader to oversee processing teams and ensure high-quality service for a US health plan client. The role emphasizes leadership, accuracy, and timely issue resolution.

Qualified candidates have 5+ years in health claims, strong communication, and team-management skills. Office-based in Manila with night shifts 9:00 pm–6:00 am PST and potential overtime as needed.

Qualifications

• 5+ years of strong Health Claims End to End Domain Knowledge.
• Excellent communication (verbal and written) and customer service skills; ability to work independently.
• Strong analytic and problem-solving abilities.
• Detail-oriented with organizational and multitasking skills.
• Ability to make decisions and lead teams.
• Proficient in MS Office and navigating web-based applications.

Responsibilities

• Supervise health claims processing teams to ensure quality service.
• Distribute work and monitor productivity and quality metrics.
• Review audit appeals and escalate issues as needed.
• Monitor achievement of production goals and report to leadership.
• Assist team with escalated claims processing issues.
• Work hours 9:00 pm to 6:00 am PST for Manila office; potential overtime and weekend work.

Skills

Health Claims

Communication Skills

Customer Service

Independent Working

Analytic Skills

Detail-Oriented

Multitasking

Decision Making

Team Leadership

Education

Undergraduate or postgraduate degree

Tools

MS Office

Web-based applications

Data entry

Job description

Position Overview:

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

Clients business problem to resolve:

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

Clients Business problem to solve?

Our Client is one of Leading Health Plan in US providing services in Florida state, NTT are getting into contract with Client to manage End to End Claims Administration services. Our NTT Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction.

Positions General Duties and Tasks:

NTT are getting into contract with Client to manage End to End Health Claims Administration services. Our NTT Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients to bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction.

Requirements for this role include:

Must have 5+ years of strong Health Claims End to End Domain Knowledge.

Both Under Graduates and Postgraduates can apply.

Excellent communication (verbal and written) and customer service skills. Ability to work independently; strong analytic skills.

Detail-oriented; ability to organize and multi-task.

Ability to make decisions.

Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications.

Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills.

Ability to work in a team environment.

Minimum of 2 years of experience in Team Leader Role.

Problem Solving:

Reviews structured problems.

Selects and applies appropriate standards/guidelines.

Probes beyond the stated situation.

Identifies underlying issues and consider possible alternatives.

Job Duty Differentiators:

Supervises processes and/or claims processing teams ensure highest quality of service is provided.

Includes the distribution of work, calculation and communication of productivity and quality results and review of audit appeals.

Monitors production goals of team and reports results and issues to higher-level leadership.

Assists team with escalated claims processing issues.

Work hours from 9:00 pm to 6:0 am PST (Mon - Fri) from NttData Office at Manila. Additionally, resources may have to do overtime and work on weekend's basis business requirement.