BPO Quality Auditing Manager

Accenture; Metro Manila; On-site; PHP 1,200,000 - 1,500,000; Full time

Job summary

A large multinational corporation in Metro Manila seeks an experienced Quality Auditing Manager to oversee quality auditing operations across multiple sites. The role involves leading teams to meet business expectations, conducting audits, and recommending improvements. Candidates should have 8–12 years of experience in Quality Management, strong leadership, and communication skills. This position offers comprehensive benefits including HMO coverage, flexible work arrangements, and company-sponsored training.

Benefits

HMO coverage from day 1

Employee Stock Purchase Plan

Flexible working arrangements

Company-sponsored training

Paid Sick and Vacation Leaves

Qualifications

• 8–12 years of relevant experience in Quality Auditing / Quality Management.
• At least 5 years of leadership or managerial experience.
• Strong background in quality frameworks and process excellence.

Responsibilities

• Lead and manage overall quality auditing operations.
• Oversee performance of QTP teams across sites.
• Conduct quality audits and ensure targets are met.
• Identify process gaps and recommend solutions.
• Engage with clients to drive continuous improvement.

Skills

Quality Management

Stakeholder Management

Analytical Skills

Coaching Skills

Excellent Communication

Education

Bachelor's degree in a related field

Job description

Accenture in the Philippines is currently looking for talented individuals for our Quality Auditing Manager.

About the Role

We are looking for an experienced Quality Auditing Manager who will lead the end-to-end Quality, Training, and Policy (QTP) strategy across multiple sites and regions. This role is responsible for ensuring consistent delivery excellence, driving continuous improvement, and maintaining strong collaboration with both internal and client stakeholders.

Key Responsibilities

• Lead and manage the overall quality auditing operations to ensure delivery meets client and business expectations.
• Oversee the performance of the Quality, Training & Policy (QTP) teams across sites and regions.
• Develop, monitor, and implement quality standards, documentation strategies, and functional scorecards.
• Conduct quality audits and assessments, ensuring volume and quality targets are met.
• Partner with operations, training, and client teams to align on performance metrics and service improvements.
• Identify process gaps, root causes, and recommend solutions to enhance client satisfaction and efficiency.
• Manage escalations effectively and provide actionable feedback to teams.
• Facilitate process calibration sessions with clients and cross-vendor teams.
• Lead change management initiatives and drive standardization across all delivery sites.
• Mentor and develop team members through coaching, feedback, and skill development programs.
• Engage with clients regularly to maintain collaboration and drive continuous improvement.

About You

The ideal candidate will have the following skills and experience:

• Bachelor’s degree in any related field.
• 8–12 years of relevant experience in Quality Auditing / Quality Management within a BPO, shared services, or large‑scale operations setup.
• At least 5 years of leadership or managerial experience.
• Strong background in quality frameworks, process excellence, and stakeholder management.
• Excellent communication, analytical, and coaching skills.
• Amenable to work in any Accenture site as required.

Note

If you're interested, please apply through this job ad. You’ll be directed to complete a form or receive an email with instructions. Make sure to submit all required info within 24 hours to process your application.

What’s in it for you?

• HMO coverage (medical, dental, mental health) from day 1 of employment
• Free medicines for you and your dependents*
• Expanded maternity leave up to 120 days*
• Expanded paternity leave up to 30 days*
• Employee Stock Purchase Plan
• Paid Sick and Vacation Leaves
• Allowances, company bonuses, and performance incentives
• Loyalty and Christmas Gift
• Inclusion and Diversity Benefits
• Flexible working arrangements
• Company-sponsored trainings like upskilling and certification
• Volunteering opportunities

*Terms and conditions apply