BPO Planning & Scheduling Senior Associate

NTT DATA, Inc.; Quezon City; On-site; PHP 502,000 - 837,000; Full time

Job summary

NTT DATA Services in Manila, Philippines is seeking a BPO Planning & Scheduling Senior Associate to forecast and allocate resources for contact centers, schedule personnel to maintain performance, and monitor queues to meet service level goals.

The role requires monitoring outages and routing, responding to BCRP events, and ensuring adequate technician coverage for daily operations.

Responsibilities

• Determines queue personnel needs during times of heavy call volume.
• Provides schedules for contact centers to ensure maximum performance.
• Forecasts daily contact and technician availability.
• Monitors incoming queues and ensures technicians are available for support.
• Responds to contact center routing and tool outages and other business continuity and recovery events.
• Monitors queue to determine appropriate resource allocation to meet service level goals.

Job description

Select how often (in days) to receive an alert: Create Alert

BPO Planning & Scheduling Senior Associate

Date: Aug 5, 2026

Location: Manila, QUE, PH

Company: NTT DATA Services

• Determines queue personnel needs during times of heavy call volume.
• Provides schedules for contact centers to ensure maximum performance.
• Forecasts daily contact and technician availability.
• Monitors incoming queues and ensures technicians are available for support.
• Responds to contact center routing and tool outages and other business continuity and recovery (BCRP) events.
• Monitors queue to determine appropriate resource allocation to meet service level goals.
• Analyzes and escalates issues that may impact the business’