BPO Operations Lead — Onsite Night Shift

iOPEX Technologies Philippines Inc.; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

iOPEX Technologies Philippines Inc. is seeking an experienced Operations Manager to oversee customer service and tech support operations across voice and non-voice channels.

The role requires leading teams, setting performance goals, and delivering weekly client reports from the Bonifacio Global City site in Taguig, with a predominately night shift. The ideal candidate will have 3+ years in a BPO operations leadership role and excellent English communication skills, with the ability to foster a

Qualifications

• Experience leading teams in a BPO/contact center environment.
• Strong verbal and written English communication skills.
• Proven ability to drive performance improvements and hit SLAs.

Responsibilities

• Oversee customer service and tech support ops across voice and non-voice channels.
• Set goals, monitor performance, and coach teams to meet service levels.
• Deliver weekly client reports from Taguig (Bonifacio Global City) and manage a predominately night shift.

Skills

Team leadership

English communication

BPO operations

Night shift management

Job description

iOPEX Technologies Philippines Inc. is seeking an experienced Operations Manager to oversee customer service and tech support operations, including both voice and non-voice channels.

The role requires leading teams, setting goals, and delivering weekly client reports from the Bonifacio Global City site in Taguig, with a predominately night shift. The ideal candidate will have 3+ years in a BPO operations leadership role and excellent English communication skills, with the ability to foster a