BPO Office Manager (AU Account) | Onsite - Uptown BGC

Acquire Intelligence; Taguig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A major recruitment and management firm is seeking an experienced Office Manager in Metro Manila. This role involves providing operational support for local employees while engaging with Australian stakeholders, fostering a culture of performance and recognition within a high-performing team. Candidates should possess at least 7 years of HR experience and advanced skills in MS Office Suite. This position aims to deliver an exceptional employee experience and continuous improvement initiatives.

Qualifications

• 7+ years’ experience in a similar operational or HR role.
• Experience working with Australian managers and stakeholders.
• Strong understanding of learning and development processes.

Responsibilities

• Act as a point of contact for Manila-based team members.
• Support engagement and performance of Manila employees.
• Coordinate office admin tasks such as onboarding and offboarding.

Skills

Advanced skills with MS Office Suite

Knowledge of HRIS systems

Understanding of employee lifecycle

Problem-solving mindset

Education

Diploma in Human Resource Management

Job description

Role objective and areas of focus.

The Office Manager is a key local representative of the People team function, ensuring that Manila-based team members are supported, engaged, and aligned with company values, processes and performance expectations.

The primary objective of the Office Manager is to work closely with the Talent Manager to act as the first point of contact in Manila, providing essential support to both local BPO employees and Australian stakeholders, balancing on-the-ground operational needs with HR and engagement priorities. This is a hands‑on operational management role with a people‑first approach, ensuring Manila employees feel supported, recognized and are a part of a global, high‑performing team.

This role can be broken down into the following key areas of focus and responsibilities:

• Employee Engagement
• Stakeholder Support
• Continuous Improvement
• HR Administration & Support

A successful Office Manager will demonstrate: Career experience

• 7+ years’ experience in a similar role partnering with multiple offshore managers and local onsite staff to provide operational, administrative and HR support e.g. training.
• Working with Australian based managers and stakeholders to support a local team.
• Supporting to drive performance, culture and engagement.
• Centrally coordinating office admin tasks e.g. IT and desk setups, HR onboarding and offboarding e.g. systems, training.
• Identifying and delivering meaningful reporting and insights.
• Understanding of learning and development processes, content and delivery.
• Reviewing and assisting to update Position Descriptions, goals and KPI’s.
• Assisting in delivering projects, working with cross functional teams e.g. IT, Marketing etc.

Technical Skills

• Advanced skills and experience with MS Office Suite including Teams, PowerPoint, Excel and Word.
• Knowledge of HRIS systems and/or LMS platform.
• A Diploma in Human Resource Management, Psychology, Business or equivalent.
• An understanding of the employee lifecycle from job application, onboarding and performance, to offboarding and exit.
• Working with ticketing systems to review, complete and report on ticket status.

Behaviours

• An outgoing personality to proactively engage with a variety of stakeholders.
• Being meticulously planned and organized; able to communicate ideas and needs clearly.
• A problem‑solving mindset to search for opportunities to improve ways of working.
• Striving to engage in ways that creates an inclusive and fair culture.
• Supporting staff and managers to best utilize the tools and processes available to assist in their role.
• Striving to continually coach and guide stakeholders to follow processes.
• Maintain a strict confidentiality with regards to all HR matters.

Motivation and interests

• Providing staff and managers an exceptional employee experience.
• A passion for creating an engaging and rewarding culture.
• A passion for continuous improvement and best practices.
• Working on supporting People initiatives at a global level.