BPO Collections Team Lead

Accenture; Metro Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

A multinational professional services company is looking for an Order to Cash Operations Specialist/Team Lead in the Philippines. The ideal candidate will oversee various operational aspects and lead a team, requiring significant experience in Order to Cash processes. Strong communication skills and supervisory experience are essential. Benefits include medical coverage from day one, expanded parental leave, and employee incentives.

Benefits

HMO coverage (medical, dental, mental health) from day 1

Free medicines for you and your dependents

Expanded maternity leave up to 120 days

Expanded paternity leave up to 30 days

Employee Stock Purchase Plan

Paid Sick and Vacation Leaves

Company bonuses and performance incentives

Flexible working arrangements

Qualifications

• At least 4 years of strong related work experience on Order to Cash / Accounts Receivables.
• 7 to 8 years of OTC/Accounts Receivable experience, including 2 years of supervisory experience.

Responsibilities

• Oversee OTC deductions and aging reporting.
• Handle escalations from Sales and Account Coordinators.
• Supervise production and monitor team performance.

Skills

Good communication skills

Strong relevant work experience

Ability to supervise teams

Education

Open to Accountancy, Business or Finance course graduates

Job description

Complete your Workday application to begin your journey with Accenture!

Accenture in the Philippines is currently looking for talented individuals for our Order to Cash Operations Specialist/Team Lead.

About the Role

As a Order to Cash Operations Specialist/Team Lead, you will be performing the following tasks on a daily:

• Overall OTC Deductions & Ageing reporting
• Escalation handling from Sales and Account Coordinators
• Next level escalation in managing queries from critical vendors
• Works with Treasury for decision on priority vendors/payments
• Production Supervision and Support
  • Coordinates individual and team work assignments
  • Monitors work load balancing
  • Supports high quality work through a positive environment
  • Monitors team members performance with the focus on improvement Service Level Agreements and Performance Metrics
  • Ensures individual and team service levels are met or exceeded
  • Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
  • Front line contact for questions or issues surrounding service levels
• Quality
  • Participates in providing feedback to the Quality team for improvement suggestions
  • Works with auditing resources on individual and team error trends
  • Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends
• Performance Management
  • Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
  • Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards

About You

The ideal candidate will have the following skills and experience:

• Open to Accountancy, Business and or Finance course graduate and undergraduate with strong relevant work experience
• With at least 4 years strong related work experience on Order to Cash / Accounts Receivables (i.e. Sale/Order Management, Billing, Cash Applications, Deduction Management and Credit & Collections -B2B)
• With at least 7 to 8 years of OTC/Accounts Receivable experience; With 2 years of supervisory experience
• Good communication skills
• Willing to work in any shifts i.e. night shift, graveyard schedule etc.
• Amenable to work Full RTO in Quezon City, Mandaluyong, Taguig, or Alabang

If you're interested, please apply through this job ad. You’ll be directed to complete a form or receive an email with instructions. Make sure to submit all required info within 24 hours to process your application.

What’s in it for you? Start your Accenture journey to enjoy these benefits

• HMO coverage (medical, dental, mental health) from day 1 of employment
• Free medicines for you and your dependents*
• Expanded maternity leave up to 120 days*
• Expanded paternity leave up to 30 days*
• Employee Stock Purchase Plan
• Paid Sick and Vacation Leaves
• Allowances, company bonuses, and performance incentives
• Loyalty and Christmas Gift
• Inclusion and Diversity Benefits
• Flexible working arrangements
• Company-sponsored trainings like upskilling and certification
• Volunteering opportunities

*Terms and conditions apply